Reviews for Smile: Loyalty & Rewards

After lots of emails back and forth to find out when the full integration with Recharge would be coming into play (Smile don't have a mailing list to update clients, I just had to keep checking back), I finally spoke to Joshua who was really helpful and went through all the things I can do with Smile, and how to get set up. He was really helpful so I was really impressed and look forward to getting it all set up!

Love this app. It's really helped increase customer loyalty and it is super easy to set-up. Customer support is also fab and on-hand to respond quickly.

App is great and does exactly what you'd expect it to. Customer service was also quick and on point. Thanks, Nicole!

This app helps me reward my amazing loyal customers for their repeat business. The app is easy to use for someone not so tech-savvy. Customers also find it easy to use which is a must.

The customer support, particularly Tess, was very helpful when the setup wasn't working quite right. She got it working just fine and patiently answered my questions. This app is quite easy to use, and you can even adjust points for customers that purchased prior to utilizing this app.

Just started using this app, looks quite promising! It has a lot of interesting features that will surely be of help in customer retention.

VERY easy to use! Love being able to give my customers rewards! I was worried Smile would be confusing to use, again super easy to use!

The app itself is pretty awesome, it allows you to customize multiple things, and overall it looks fantastic. I need to say that their customer service is SUPERB, special mention to Nicole here as she walked the extra mile to make sure we were happy and fully set. 200% recommended!!!

Drmtlgy

2022-03-11

United States

I had to downgrade my review because they no longer offer any sort of support. We've been loyal to them for 4+ years and I think we're going to have to look elsewhere

Great app, Jade from customer service is really helpful! We've been using Smile for a while now and it's truly a great app.

We've been with SMILE for as long as we can remember! Super great app + Excellent customer service!

App is functional and customizable. Customer support team is super helpful. It's definitely going to help our brand grow.

Incredibly easy to set up and wonderful and speedy customer service! I would recommend this app 100%

Just set up the app, and contacted support and they were so quick to help. I was able to get my setup all completed, achieved what I was trying to do, and now looking forward to seeing the software work.

My site hasn't gone live yet but so far I am really impressed with everything. The app it's self has so many features which is awesome. Also, the customer service has been great so far. I had a question and Larry helped me out super fast. So far, my only gripe is that there isn't a rewards page template like Yotpo has. It would be nice if they offered one so I could have a rewards explanation page in addition to the lovely popup that they already have. I know I can create one but as a new user this is easier said than done. Overall though, this app has been great and the customer service has been killer!

Their customer service team is very helpful and the response time was really fast. With the help of their Tech Support team, I was able to figure out a solution to the issue I was having. So far, my experience with this app, has been great! I would recommend.

Very easy to use and has seamless integration with our review app and store. Awesome customer support!

This so good for upselling! Immediately after installing this app, i had at least an increase in 40% of sales!

The Smile app is a great addition to our site and has allowed us to extend our instore rewards program to our customers online, including linking the instore and online experience via the API. The backend is easy to use, can be branded as needed and i feel i have more control over our rewards programme than before.

I have been using this app but seems the upgrade plan price is high , beyond the average rewards program. Even so, I could not send point reminder emails in the free plan thus by now it seems not doing much help for my flower business at the moment.

Smile is a great rewards system and our customers love getting points! It's very easy to understand.

Great free features - amazing customer support. Was able to setup a rewards program in a day, and make the edits I needed to very quickly. Have not needed to upgrade yet but may do so for the email integration.

This app was very easy to set up and I love that it is hands off. Once customers sign up smile handles all the rest including creating and sending discount codes.

This app is super easy to use and it offers customization of your branding! I'm excited to see how it improves customer loyalty.

Amazing app, easy to set up, easy to navigate with a good user interface. Hopefully this will be useful longterm.