Reviews for Smile: Loyalty & Rewards

Smile is a straight forward way for us to reward our returning customers, the program was easy and quick to setup.

Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!Very supportive and responsive customer service!

for now all good :) great support :) how will app work i will see in future, but for now no problems :)

So far it is working quite well. My customers are getting the rewards for the purchases they make. Smile app Screen is very intuitive and easy to work with.

Great app with great support. We're on the free version still and very happy with that! Hopefully we can soon upgrade and start using all the advantages of Smile!

Lynn and Lisa were very responsive and helpful with my concern! Everything was explained properly. Thank you to these two :)

Great costumer service from Nicole! The app was easy to set up, we are curious to see how smooth it is once we launch.

Easy to Install and Use. Just started using the app so I will review it again after I have had more time to see it function.

Its incredibly slow loading. Make sure when you start you set the points up the way you want them. The settings it comes with will immediately start giving points out to your customers. It was giving out its own version of high points so that when I set up the system I wanted all the customers had all these points and were getting rewards. Cost me money and then had to go manually lower the points for each one. So set it up the way you want it from day one I moved mine to $1 is 1 point - they had it something like $1 is 5 points. Also when you go to use the reward - do not close the window before copying the rewards code! As you will not be able to access the code again.

Incredible!! This app is so easy to use especially their free plan! Customer service is great. They respond so quickly. Highly recommend :)

awesome app, very good and cost effective. just wish it had an option for the rewards redemption to be accessed via a standard webpage instead of an app or floating button

Great app! very easy and quick to setup with Shopify, and great customer service too! I'd recommend this if you'd like to set up an efficient loyalty program.

The customer support team is great! They've been very prompt & supportive throughout the onboarding process. The set-up process is simple & intuitive. Hoping to make the best out the app !

Tech supporter Nicole was amazing and thorough. I have no doubt if I have a problem on my side, they will walk me through what to do. !!!!

5 more stars added ***** listen! Nicole, Nicole, Nicole pleasant and informative and very professional at giving opinions and options she even go above and beyond to ensure i understand what's needing to be done, Smile let me tell you you have a great agent and also i love your reward program, I tried a few but they aren't so fluent and smooth like u guys. HIGHLY RECOMMEND!!!!

Levels

2022-07-28

United States

The smile app isn't the most robust, but it's great for the price point. The biggest hang-ups are the lack of customization, but their customer service is quick, helpful, and insightful. Josh has been fantastic at helping when needed.

Golf Training Aids

2022-07-27

United States

Very simple to use the app and with great support to get us off the ground when we had some unexpected issues.

Comecei a usar hoje o plano gratuito. Testei e gostei. Simples de usar e com funcionalidades muito tops.

Nicole was very patient with all my questions, she explain clear for me. English is not my first language. All my doubts were clear out. Super great service

I just want to say the agent named Joshua was awesomesauce to work with! He immediately got me what I needed! and was a joy to work with!

Joshua provided prompt, professional and clear guidance on updating a long-time customer's rewards account.

Works great, customers like it. It was easy to install and easy to use. You can't lose with this app, I'm very happy with it.

Good costumer service. I find it easy to manage interface. Good options for online store. I recommend it

The Smile.io team was super patient and willing to help every step of the way. Great customer service!

I had an amazing experience with Nicole! Her personality was very pleasant and she took the time to review my site/program. She gave me great feedback on the rewards I had set up. She also answered all my questions which removed some anxiety I was having. She was the absolute best!