Reviews for Smile: Loyalty & Rewards

Great customer service!

Get Into The Limelight

2023-11-01

United States

I have been loving Smile and found customers have become more incentivized to purchase for reward points. I recently had a call with Mackenzie from the Smile team to go over some BFCM strategies, and it made me love Smile even more! Great program, great people. Highly recommend!

The support personnel were helpful and problem free. Thank you!!

Andreandana was so helpful and very prompt in her response time! 5 stars!

So far Smile.io is great! They have very thorough tutorials, customer service is top notch and I love the flexibility of the app. They even helped me develop a plan that works best for my in-person retail shop. Would highly recommend!

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Smile has been great to offer discounts to customers both online and in-store. We had a few minor setup issues and ideas we wanted to explore and received amazing support from the customer support team.

Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless. Thanks guys

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

Useless unless you pay, you cant even edit your programs without paying. cancelled

Great customer service and great app

Quick customer service response time. Very helpful and easy app to use...customization is easy. glad I signed up.

The help team has been great in assisting us with all of our questions!

Exceptional technical support provided. Lynn, in particular, was exceedingly kind and displayed proactive cooperation throughout our interaction. Thank you!

Program is great! Top Notch customer service! They are quick to respond and even quicker with the solution!

Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!

I'm just starting with the app, and the customer service - even for customers on the free plan - is outstanding. Jade answered my multiple questions with clarity and understanding...and humor! I'm looking forward to testing out the app and seeing results, particularly with regards to a referral program. Keep up the great work!

L B L

2023-10-27

United States

The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!

PAWSS

2023-10-27

Malaysia

Very good support.

Destira

2023-10-27

United States

Thanks so much for taking the time to give us this review rating! We really appreciate it 🤩 Smile Team ✨

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

The app is great for loyalty points and rewards. It works great with our POS setup. Needs a few feature enhancements like being able to use multiples of a discount amount for the POS instead of having to create multiple redemption rules (like currently you can only do $3 off, $6 off, $9 off instead of just a single $3 off and then automatically showing the option for its multiples). Great app otherwise and has features like VIP tiers, being able to exclude certain customers, adjusting points etc.

Fantastic support