Reviews for Smile: Loyalty & Rewards

Ik heb deze app getest, echter deze app beschikt niet over de mogelijkheid om de Nederlandse taal te gebruiken in de communicatie naar klanten. Dus niet bruikbaar voor ons. Technisch / functioneel prima app overigens

The app functions perfectly and the support team are all rockstars, they always help and reply super quick!

Only been using the apps short while. I've just started getting sales on my website, all the customer points seem to automatically add the way they should. Quite easy to use for anyone who like a stress free app to reward your customers.

Andrea from the Implementation team gave us a fast reply and detailed step-by-step instructions. Thanks

Smile's customer service is very patient, helpful, and excellent! They are always standby for any of your questions.

I love this app and any time I have contacted support they are always very helpful! My customers are enjoying using their rewards both in store and online!

I've been using this reward program. It's been excited to see my customers redeeming the points they had earned to purchase more. This helps our customers to keep coming back! Also great customer service! They response really fast whenever I have questions! Hannah was so helpful and she gave me all the info I needed! Highly recommended!

The app is brilliant and becomes a whole new beast when added a plus store, the customer service provided is second to none, they answer in seconds and go the extra mile to provide support an help. A massive thanks to Joshua who really assisted us when we got stuck

Great customer service! Jade was very helpful answering all the questions I had regarding the set up and features of the program. Would recommend 100%

I love this app, superb for creating a good-looking and effective points system. I love the 24-hour live chat help, Joshua was a great help, thanks!

After installation, I reached out to customer service regarding some questions around setup. Not only did I hear back within 5 minutes, but my representative, Joshua, created a video showing me how the program is integrated into my Shopify platform and how the rewards and Shopify accounts are linked. It was great talking to someone immediately and having a personalized explanation to put my mind at ease.

I am new still exploring hope it helps my ecommerce business. It is simple to install and the helpdesk is very helpful The help centre is very helpful

Thank you for your quick and detailed help today, so that we can provide a superior experience to our customers.

I had issues with the redeeming of points and did not know how to setup the rules so he showed me articles that worked out.

I like that it just kinda does its thing, rewarding my collectors and buyers as they purchase paintings and prints, and allowing them to redeem rewards for gift certificates to spend in the shop. Once it is set up it doesn't need much from me!

Jade was super duper helpful! She helped me understand what I was doing wrong and we fixed the problem! YAY!

I love this app! Easy to set up and maintain, and customer support is fast and efficient. Would highly suggest singing up.

Martinsson King

2022-09-07

Sweden

Easy for me to set up, a bit harder for the customers to use, but still the best I have found. Support is quick and to the point. :) I would have appreciated a more directly integrated "you have these many points, do you want to use them" rather than going through the process of exchanging points into reward vouchers and then using the code. Many of our older users find this impossibly complicated.

Has been great so far! And support has been fast an easy! Lisa was fast and exceptionally clear in my needed solution. Thank you SMILE!

I will be using this app as the loyalty program on my store. I like how easy it is to set up but I would have loved it if it could integrate with Ali reviews because Alireviews has a lot of functions that other review apps do not have. Joshua was of great assistance. He solved my problem.

Love this app! Our customers actively use it and we have seen an increase in sales due to customers being able to use points on purchases.

Great app. Very easy to use. Our customers love it and there's great support if you have any issues and need help.

so far so good, and I really like their support Team. I talked to Nicole... Testing and all is awesoe

We really love the Smile.io. The support is awesome! The UI of the Backend is clean and clear -> easy to set it up!

I'm just getting started with Smile , trying to get a good foundation. Lisa answered my question very quickly and directly. When I asked a follow up that wasn't her area of expertise she quickly referred me to the team that should be able to help.