Reviews for Smile: Loyalty & Rewards

Nicole and Joana were quick, helpful and straight to the point on the solution I needed. Being in Customer Service myself, I can't give them enough stars for their great assistance! Thanks Nicole, Joana and Smile Team!

Thanks so much for taking the time to write this review! We really appreciate it 🤩 Smile Team ✨

I had asked too many questions to Brandon and he specifically solved each of them, with patience and he even sent me video demos. Totally recommended.

Smile.io has been a vital tool in offering a rewards program to our customers and helping our business and customer loyalty grow! Customer service is always responsive and helpful for getting the most out of the program.

Excellent Customer Service. Was evaluating multiple Loyalty & Rewards apps, and Smile.io put a smile on our face and won us over. Great App and Team

Our customers love their Smile rewards and we love Smile because it generates return purchases. Customer service is also 10/10!

Really good app and the best loyalty program for Shopify by far. Super intuitive and support is extremely knowledgable. Zero hesitation in recommending this app for any store owner!

Lisa was exceptional at giving us the support we needed to get up and running smoothly. We got several different queries sorted out instantly in the same ticket and she went above and beyond to ensure we were 100% happy before the chat ended. 100/100.

Customer service, especially Nicole, is a huge help and very responsive. Thank you!

I didn't want to upgrade my plan but needed to change a feature so Joana offered me a free month on the upgraded plan to help with my needs. Great customer service!

Lynn who was very attentive with my reboot of Smile.io not working with my Shopify was the best more attentive help. She responded practically in real-time. I would like to deal with her again in the future. She was that helpful and responsive. Thanks, Ray

Good support, was easily able to answer my question.

Exceptional customer service!

I've been a paid customer for several months, and I am facing a bug where a customer keeps referring themselves and generating discount coupons. The backend shows that their coupon was blocked but in reality it isn't. I brought the issue to the support team and they simply replied "you can block the customer" and they didn't provide me with any answer in regard to why it was happening in the first place. No accountability in the loss of revenue that we faced. Unsubscribing and uninstalling this app right away.

lynn was such a pleasure to work with. super responsive and quick to help fix our issue. 5 stars!!

SALIGIA

2023-11-13

United States

Tried many different loyalty program apps, smile is the most user friendly one, easy to set up. Also, Joana and Hannah were both super helpful, quick respond and solve my issues :)

Very helpful customer service and app seems to be working well!

This app is 5 stars. I received help and support instantly with all my queries being answered concisely and promptly. I feel that if I ever need help, support is always just a click away. Smile has a great support team. And as for the app, is has everything I need to help grow my business. The app interface is easy to use and well designed, and the features it offers are vast and effective in helping to grow your business. Great app. 100% recommend

Element Tattoo Supply

2023-11-11

United States

Love this app. For a long time, we went without a reward program because, in our search for a rewards partner, all the options were either too expensive or too complicated. Smile is neither, not only is it easy to set up the the user interface is so intuitive that it makes using the app a breeze. The cost is definitely in line with what we would expect to pay for such a great app. Oh and support, phenomenal. I didn't need them for setup and configuration because things just worked. I only had to reach out to them for a workflow question to which they replied super fast. Highly recommend this app.

Good service, happy with the free plan so far

Smile is a lovely and nice app with lots of nice features and points which are all really good. Tip top lovely help from Jade, she's the best! =D

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!

Nubian Hueman

2023-11-09

United States

Great customer service. Quick and efficient. Very easy to use app and really engages our customers to get their points.

We've been successfully using smile for a while and since we started focusing on rewarding our customers not only have sales increased but also the upsell