Reviews for Smile: Loyalty & Rewards

It's great to use, and easy integrate with Shopify POS. However, since we just transferred the POS system from another system to Shopify. The customers who were transferred became guests on the app, so they can't redeem the points they earned in the old system until they make the first purchase with Shopify POS OR create an online account before making any purchase. *The team is working on this issue. Overall, it's still a great app to use, and the customer service was professional and patient.

Easy to implement and very flexible. Support team is very responsive and helpful. I would highly recommend this app

Its barely good enough considering it is free. There are issues with finding customers. The search is difficult and will only find exact, full matches. You cant just search by a first or last name. you have to have both. The price offerings go from free to $50 to $200 a month. Which they need a lower cost option with features I could actually use. most of the feature even at the premium package just aren't useful.

Decent features on the basic plan, but the main selling point is the customer service which is very helpful and responsive.

Lisa was amazing!! Helped with all my questions & was super nice! Highly recommend & the customer service was truly amazing!

Great app! Easy to implement and customize referral and loyalty program. The free plan is a good place to start and, once the program gets traction, the monthly fees are affordable. Highly recommend!

The programs are easy to set up and work really well! The customer service has been outstanding each time I have needed to reach out! I love that I can manually add points too!

Very good experience so far after about half a year or so. Great experience with Lisa in customer service. Most bang for the buck that I've found.

Love the app! It functions fantastically and the support is quick and knowledgeable. I would definitely recommend to others and use on all of my storefronts.

Been using this since we started our store, and very happy with the result it has given us. Highly recommended.

We ran into a snag and needed help to make sure our customers were able to keep their points. The support staff went above and beyond helping us get back on track. We are very thankful for their knowledge and service. Thank You!!!

Super helpful and easy to work with! Love the chat box! She solved my problem in a timely matter and was very friendly.

Just installed Smile and my customers in the store are already loving the program. I had a few issues with getting the App installed on the POS terminal and worked with Nicole Miles who showed so much patience in working through the issue with me and helped me resolve the Setup issue to my great satisfaction. Great customer service Nicole!

Awesome customer service! App is solid and easy to use! I recommend Smile over other reward program apps!

Facile d'utilisation. Personnalisation détaillée de l'offre. Service client de grande qualité et à l'écoute.

I tried many of them, but this one is the slickest, has the best onboarding and the language integration is completely awesome.

GREAT APP AND EASY TO USE ATTRACT MORE CUSTOMERS AND SALES FOR GROWTH ONLINE STORE. GREAT APP FOR E COMMERCE STORE

Ultimately I received a resolution to my issue, however I was bounced between agents a few times. They all at least seemed looped in, so that was good. One rep disappeared for an hours, and another jumped on only when I sent a new message saying that my agent stopped responding. I’m glad everything was resolved, but it took way too much waiting around. Otherwise liking the app a lot. Thank you.

Hey, I really like this app and the support is amazing. I just started my webshop and found about smile from a youtuber. Im glad.

Great app with an amazing customer service team! Really appreciate all their help!! The app is great to build connections with your customers. The team is there to walk you through each step and help with any issues down the line. Super helpful!

Easy to set up, very user friendly. Unlike some apps I don't need help with this it just as simple as naming and going

Lisa was extremely helpful and resolved my issues instanly, I began the chat very confused and have now ended it feeling so much better about our rewards system! Thanks again Lisa!

I've been really enjoying this app so far. I needed support for the first time today and Jade was super friendly and helpful. I got my issue resolved quickly. I love how excited my customers are too about the program!

Slows down my store considerably. My SEO/site manager tells me to remove it every month. Very glitchy, I can barely access the dashboard most days. Disappointing considering the number of good reviews it has. I wouldn't recommend it.

great app and good support system! Customers relate easily with it and allows for specific branding opportunities