Reviews for Smile: Loyalty & Rewards

Great reward program! I really appreciate their customer service, the support team is always friendly and responsive!

very helpful! support wait time could be a little shorter ! otherwise it's a good experience, easy to use !!

Nicole was very quick to respond about help setting up the Smile Rewards program app, I think this app will suit my client's needs perfectly!

Love the app! It's great :) my only note would be two things, automatic point integration of previous purchases by customers when integrating with your store, and second, I would have an email capability to email those customers what their points balance is. This is especially helpful for a store that didn't launch with a loyalty program but is creating one later and has a great customer base who would appreciate an email like this.

Roja Parfums

2023-02-08

United Kingdom

Jade was very helpful and answered my questions clearly and quickly. I look forward to utilising smile.io more for our loyalty programs

Superb, Wonderful Support from Lisa! This App is amazing. Thank you! ...............................................

Lisa was great made it super easy to understand! Loved the service performed from Smile. Helpful on starting up!

We've been using Smile.io to power our points program for more than a year, and we love it. It's easy to implement and really provides us with a key pillar to our customer retention strategy. The return on investment is great and saves us a lot of time and money versus building it ourselves. Smile works so well that we haven't had much need to access their support team for help or resources. It was only recently that we reached out for with technical questions as we look to improve our site. We were so happy with our interaction with Smile's Help Team. They are responsive, courteous, and generous with their time and attention. This single thread of interaction really boosted our opinion of Smile: we learned that the company is more than software engineers, they are also specialists in providing quality customer service. We highly recommend that you go with Smile! Update: They continue to provide great customer service and attention when contacting support regarding issues or questions. Thank you so much!

Experience has been great so far. Support has been very helpful. Lisa especially has been a great help. Set up is really easy.

Great platform, easy to build out and use. Missing a couple key features but overall a solid platform.

DUMBGOOD

2023-02-03

United States

The app is great. Easy and simple to use! Customer Service is always kind as well. My only wish is that we could have a rewards page in lieu of the pop-up :)

Great Customer Service....Answered questions promptly! Very Much Recommended. Lynn answered all my questions.

So far so good! The customer service is very attentive and super helpful if you have any questions installing the app. Shout out to Lisa for helping me figure out the API codes! I'm excited to implement this loyalty program for my customers :)

Its not only about an App's features, but the service the Teams brings when help is needed and Smile's Team checks that box for me. Thank you so Much Lisa, you help me clear my doubts in no time, and super friendly!.

Customer service was great, Jade was kind and helpful! I am still learning how this program works but I am excited to start using it knowing that their representatives are easy to reach and helpful.

Patisserie Fleur

2023-02-01

Canada

Easy to use, and syncs our online store and POS. It gets the job done. Customer service is always excellent.

Easy to use, good support, easy integration with fera and shopify. Would definately recommend for small business trying to grow

Hasta ahorita todo bien, me ayudaron con una duda y ya active la app, veremos que tanto le gusta a mis clientes.

Direkt vom Feld

2023-01-30

Germany

This app works quite nice! We're happy to set up our loyalty program so easy. I would love to do more adjustments in the email notifications.

So far this is the best app for rewards i have used. They have great customer service, its not overly complicated and you get great value out of the free version which in my opinion, is what seperates the good apps from the great.

Great app, features and support. Very friendly to use and dynamic. I will use this app for my sports club

everyone is so helpful and quick chat response which is great so easy to use and set up i am looking forward to sharing with my clients thank you

We just started using the Smile Loyalty and Rewards program and are about to launch, and loving it so far! Easy to use, and the customer support has been great. We are actually "starting over" and even that is easy, and we appreciate the help and feedback from the team so far. Thanks Smile!

great customer service!

Very prompt replies to questions and problems. My customers really enjoy the reward program and it is very easy to manage with Smile.