Reviews for Smile: Loyalty & Rewards

LaBellePerfumes

2023-03-15

United States

great app so far! customer service is always on point. alternative if you dont want to spend so much on loyalty lion.

We were having issues with the app. After reaching out and trying to figure it out with a previous employee, with unfortunately no success, Joana stepped in. She answered allllll my questions and only rested once everything was resolved. We reviewed a lot of information, and at the end of the day, she was very communicative, patient, and great to work with. We do like the loyalty app; it is a little expensive each month to add more buildable features, but at the end of the day, it is still great. A great feature to add on would be to show both online and in-store shoppers the points on the receipt/checkout that they have accumulated after that purchase, and a summary of total points. Thank you thank you!

Smile is easy to set up and their customer support is very efficient and helpful. The app would be the best app for Shopify beginners who are looking for an owner-friendly program to engage customers.

Smile is very user friendly and is great for an affordable and easy to use Refer A Friend program. The customer service reps are amazing too! The live chat works great, and they let you know if anyone is online to help. Lisa specifically helped me solve a major issue in the matter of two responses. Thanks Lisa!!

Very easy app to use and configure. Exactly what I was looking for! Customer service is top notch as well!

I had a hard time installing smile and the lady was very helpful, she even helped me removed my previous app.

Really enjoy using smile so far. Its easy to set up, and the tech is not glitchy at all. When I was having trouble with my store, their ive chat customer service was immediately responsive and helped with my issue right away. Recommend using for your shopify store.

Nutze die App seit ein paar Tagen und kann sie uneingeschränkt empfehlen. Bei Fragen ist der Kundensupport sehr gut.

Thanks to Lisa for helping to resolve my issue and give advise on different topics. I believe there are some improvement for Smile required or needs to be done but for now I'm happy with the service as free plan use.

Have only recently implemented this into our business and it has been great! We wish we found Smile sooner. The team at Smile are super helpful and quick to help which has been great as well

Very helpful when I needed assistance to exclude customers from redeeming rewards on items that are already marked down in my shop. I love the ease and flow of this app. Hopefully it will be the same experience for my customers.

Easy to use and great customer service! The free plan is awesome, and they are good on customer privacy too, which is super important for us

Cant use the app as it Just flashes the screen when trying to view the app , unusable as i cant get past the opening screen

So far, it's great. I've only had it for a not even an hour yet lol BUT I definitely love the support given by Nicole in the chat. She's super friendly and helpful. Keep it up!!

SassyBelleWares

2023-03-08

United States

I was able to get it up and running with zero issues and that says a lot since I am horrible with technology! Everything has been running smoothly since with no effort from me! AND, my customers love it!

We love having this app as part of the buying experience for our customers. Great way to reward customers and drive/push sales for repeat purchases. Easily see what customers are earning and referring. The sales support staff was excellent in solving some back-end issues we had initially with setup.

Our Smile expert Nicole went above and beyond to support us with setting up our loyalty program. We appreciate the tutorial videos, prompt replies, and follow up. Thank you Nicole for you hard work, and delivering it with a Smile.

Works great and excellent customer service. Happy I am able to reward my customers for an affordable price

great app great support by the team. I have been using it for the last 1 year and ive seen already results

Brynn Capella

2023-03-05

United States

Smile makes it easy to create a reward program on several different levels. Team is always available to help when you have questions too.

The best Loyalty App I used so far, and the customer service is A+, Thank you so much Lisa for your help.

Have needed a hand with a few things and the Team have always helped out super quick on the chat area. As an e-commerce store owner who integrates numerous apps customer service and more importantly the support aspect is vitally important to me when deciding who to trust and use. The Smile crew definitely tick this box for me!

Honestly, I am just rating my experience with Jade today. My questions were not only answered, they were taken care of and done for me! I am super happy with the support. They answered in chat almost immediately. I love that, and Jade was sooooo helpful and fun, and kind. Great experience!

Great program and service! Customers love using it too! If you are looking to add a rewards program to your site, this is a great one!

We've used Smile for years and love them! They have fast customer service too, which is always a huge help.