Reviews for Smile: Loyalty & Rewards

Smile does a phenomenal job of making it seemless to award customers points/rewards for tasks, using integrations such as Jude.me allows for points to be awarded for reviews, which is exactly what we use the platform for. Big shout of to the wizard himself that is Joshua, what a great guy and brilliant customer service, he deserves a wand upgrade (pay rise) if it was up to me! Cheers Joshua, you took a boring ole' question and turned it into a fun response. Keep up the good work, keep doing you and don't stop! Godspeed brother

Customer service is absolutely the worst! They told us to upgrade to 200$ plan to get the features we wanted, then after the upgrade, it turned out the features were only available on the 600$ plan, tried to downgrade literary 3 days later, been back and foward with customer service to get a refund for almost 2 weeks now, they still didn't refund!!! It is not the first time they are being super shady with billing!!!

Thanks to Joshua for quick and helpful customer service! Had an issue with Referral Codes and he cleared it up for us with a personalized video. Great app 10/10!

If your focusing on your SEO this app has many Javascript issues. With a new site Google page insights was giving me a 38 score. With smile.io being the major contributor. I reach out to support to let them know of the details of the Google issues and the app issues Google was able to provide detailed information about and they immediately brushed it off saying it was not them and instead other apps. I did a support video, recorded it in there help chat with an agent to show them what the code issues where on the mobile and desktop analysis. They knew and didnt care and or denied it was them, despite proof. So I deleted smile.io and my mobile speed score went from 39 to 75 instantly! Load spead it one of the number one areas Google looks at to rank your site high in Google searches and improve users from clicking away. With smile my full load time was 10sec after deleting it it went to 3.5sec. Sad to have deleted it but it was the best for my business to rank on google and measurable improve customer experience. Run your page insights before and after and you'll see the load time drop. Even with disabling the button on mobile. Hope they will finally address there code performance issues, this is a much have for shop owner.

their service is great. they reply back right away......................................................

We wanted to implement a rewards program and chose Smile: Loyalty& Rewards. So far so good and tech support is great too!

This app is amazing and I am so excited to see the excitement my customers have over our new loyalty program. This app was easy to integrate with Shopify (literally took me 5 minutes).. I had a few questions and customer service went about and beyond!

Very nice app, easy to use, and has fast customer service. I highly recommend it!!!!!! I can't wait to upgrade so I can use more.

Amazing support and service even if I currently have the free plan. I definitely recommand this app for loyalty and rewards program.

We are using this Smile app for our multiple stores. The team is extremely helpful. We got a great support from Joshua. Thank you for all the help.

Smile has been great for us. Our redemption percentage is significant and customers are motivated by the rewards

Timely reply! awesome customer service, it helps me great! the customer services is very nice, and he can explain the details to me very carefully

Great customer support and easy-to-use interface. We are new users but we are impressed by the easy installation and great support.

Agent Joshua was really nice, can't say enough good things about the customer service! I'm glad we can rely on it!

The customer service is excellent! Very helpful and very understanding of my needs. Thank you so much Joshua and the team.

We are new to smile io and the quick help desk was a great, fast and responsive way to get our questions answered!

PHENOMENAL customer service. Extremely easy setup, intuitive to use, and tons of features we're excited to explore and add on!

We got our answer quickly and it was very helpful getting answers about how a customer enters their birthday to receive rewards! Thanks!

Smile was the third loyalty app that I downloaded to try in my shop and it's the GREATEST!!! I had one quick question and Joshua was f**king amazing and offered the best customer service (and laughs) that I needed this morning. This app is the best one that I have found yet, I highly recommend and the customer service is above and beyond! Happy AF with Smile :)

We have been using smile for about 6 years now - we have considered others in the past, but we feel confident is the best in the biz. The major plus for us is their commitment to continuing to develop and troubleshoot features in customer support to ensure things are working properly. They are very responsive, which makes us confident that things are going the right direction!

Such wonderful support in helping me set up the app - quick and easy and even had custom videos to help.

Helpful customer service. Jade helped me resolve my issues and provide clarity on any questions I had.

Freaking amazing! So easy to use. Took me a day to get fully set up with custom icons and all my own rewards set up! I LOVE it! I even imported customers past order dollars and gave them points for past purchases!

I love SMILE because their customer service is great! Their agent helps me solve the problem of how to set up the join now button via the app. I found it very helpful.

Good customer service. Always prompt and helpful in their replies. Install was straight forward and easy to understand.