Reviews for Smile: Loyalty & Rewards

I have worked with smile for a year and their team is the best! They have successfully helped me every time I have needed it! They try to stay updated to provide better services, applications and support!

my rep was very helpful and sent a great video!

knowledgeable and patient

Fast and helpful.

I am getting ready to launch our store & rewards program in a couple of days and I just wanted to make sure I was understanding the program before I train staff. Lisa was a huge help in answering my questions, and making sure I had my points set up to earn and redeem the way I intend them to be used. I was able to quickly get clarification regarding the reward menu that will be on my site. PLUS I love the memes Lisa sent in the chat...made me smile!!!

Not able to manually translate.

Fantastic service ..thank you jade and Smile!

Excellent communication and support from David @ Smile

Efficient and helpful service from Smile team on inquiries had!

a useful APP that can meet our needs, thank Lynn for helping us to solve the placement problem

it's a great tool to boost your sales

I must have accidentally clicked the upgrade button when signing up for my account for the first time and didn't realize it until months later. But to my relief, the prompt and courteous customer service folks reversed the payments as there had been no activity on my account until today. This left a positive impression on me, and makes me more confident that I'll intentionally upgrade once I start using Smile. Thank you!

We have been using Smile for two years, and it's been great. Their support is incredible.

great support

Great customer support, I've got detailed and great explanations to all my questions. Highly recommend.

Card Cavern Trading Cards, LLC

2023-10-16

United States

Support has been very helpful so far. Thank you!

Lovely work!

Excellent company to deal with, they are so prompt at replying to any queries. I had recent dealings with Hannah and she went above and beyond to assist our query. Definitely would recommend.

Thanks for leaving a rating! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

We have been looking for a customer reward program that works with existing apps and custom programming. Well, we found it and could not be happier with Smile: Loyalty & Rewards. It has many great features, including customization and excellent customer support. It is highly recommended!

The service works well for our needs, the staff is friendly and responsive and helped us get set up quick. Our customers love the loyalty system!

Excellent support, just finishing setting it up now. Looking good. Fingers crossed.

Highly recommend this app to other small businesses looking for a loyalty partner. The app is stable, easy to use and customizable for your brand. On the rare occasion of system outages or data delays, they proactively notify you of issues and expected resolution times. More importantly, the support team at Smile is fantastic. We moved to another e-commerce platform that wasn't integrated with Smile (so sad to leave!) and they took such good care of us in the off-boarding and data migration process. 10/10 would recommend.

Starpil Wax

2023-10-11

United States

Smile has always been so flexible for us and allowed us to build the best plan around our needs. The functionality of Smile has also always met our needs and helped us to increase our CVR. We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

I have used Smile for several years and have been very satisfied. I recently had a billing concern and contacted customer service. I was extremely satisfied with the resolution to my concern, including the professional customer service received.