Reviews for Smile: Loyalty & Rewards

01/30/2024 do not know exactly how it all went. I started with David and ended up with Maggie. Between the both of them, the issue I had with importing coupons were successfully corrected by the IT team! There's not been a time that an issue that I have had in the past was not corrected. 12/16/2023 Update: As in the past, the team (David) at Smile professionally handled the question promptly. 03/14/2022 Update: One year, one month since last update, 2 years using Smile. My opinion of Smile has positioned sales to a level I know I would not be in, if not for Smile.io. Customer service is excellent! I haven't found an obstacle a workaround did not produce the same results. Smile.io is smooth, "non-clunky". Every "perk" provided by Smile.io is carefully thought out to produce the greatest returns for their customers. I haven't found another app with a "shiner object" that would cause me to pack my bags and leave. I am not going to point out anyone in particular at Smile.io. Everyone has treated me with the utmost respect and general care of our online presence. Thanks, everyone...let's make this year even better! Mike 2/14/2021 Update: I reached out again to the team at Smile.io. I was seeking information regarding next-level promotional information. Christian answered all of my redundant questions in detail and provided examples to review. I am constantly amazed by Smile.io's level of professionalism! ------------------------------------------------------------------------------------------------ I have been using Smile now for over a year. To be honest I do not know if there are better programs other than Smile to host our rewards program. The reason that I do not know, I never had the reason to look. This app does what I need for it to do. In the past when I had a question, it was professionally answered in a timely manner. Hopefully, one-day gift cards will become available through Smile for non-Shopify Plus stores. One other thing I would like to see is the ability to integrate more with other Apps without having to move up to a higher tier. For now, I am extremely satisfied.

Thanks for your 5 stars! We hope you continue to enjoy the app :)

i like it and i want t use your upgraded plan but i cant afford it. if only there was a less expensive option that allowed all the benefits the free version doesnt have id be down.

Effective and extremely useful help from Lisa. App is also very good, customisable and will no doubt improve sales long term.

Professional team stands behind the great app... highly recommended

Starting out with Smile, everything has been smooth sailing so far. Support responds quickly and is skilled and polite in their messaging.

Joana was so helpful, she quickly understood what I needed and have recorded a video to show our client exactly what to do. Great quick service :)

Smile Loyalty Rewards has wonderful customer service and we love partnering with them. We are very pleased with the app and support we receive. Thank you!

I'm really pleased with David's service, he's smart and always get question right away! smooth and efficient & professional communication, high rec smile yay!

Very helpful staff! (Thank you Lynn ♥️) Easy to use app and customers appreciate the rewards. Another tool on our belt to increase conversions.

Very helpful and kind. Happy with the services!

Support is quick and Lisa was awesome! Would recommend!

Thanks for taking the time to rate us 5 stars! We really appreciate it 💖

Great app, just wish my settings would sync faster.

Thanks for taking the time to rate us 5 stars! We really appreciate it 💖

Lynn was very helpful in solving my issues. The app we have been using for many years and works good.

Lynn, is very knowledgeable, quick to respond and solve the problem I was having with my Smile reward program. It took her no time to provide guidance instructions that was easy to follow. I was very pleased with the help I received. Thank you!

Support is very quick and effective. My customers love the app and use it a lot. I only wish some features would be available for a lower tier, or be able to buy them separately as I'm not able to justify the jump to a higher one yet price wise.

Thanks so much for your review! :)

When I had a question the support was very good. I got an answer very quickly and the issue was easily resolved.

It's great! Very helpful customer support.

Twinkle Apothecary

2024-01-25

United States

Thanks for your review! Please reach out if we can assist with anything :)

I love a good app with the customer service chat!! I was able to chat with Andreandana and recieve all the help I needed. She went above and beyond. So happy with Smile!

Angie was excellent and her help was very clear and thorough! I hope to work with her again if I need future assistance!

The system is simple and easy to use, the support for when you are stuck is very efficient and friendly. Thanks Jade!