Reviews for Smile: Loyalty & Rewards

I just finished chatting with Nicole and I cannot begin to tell you how easy this set up was. Her instructions were seamless. She sent me video’s to show me where to navigate to what I needed to fix. I learn visually way better so this was huge for me. I cannot believe it was this simple! Thank you again Nicole!

Great app, it has everything one needs to reward customers and generate more sales. Exceptional customer service. I was having difficulty understanding something and I got a response within minutes! I was able to ask all the questions I had to make the best of the App. Highly recommend :)

I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.

So far so good. I had a quick question when I added the app to my Shopify account, and Lisa was quick to answer and offer encouragement. I'm hoping to have enough sales to upgrade one day.

David and the team at Smile have been great, anything we ever needed they are standing by to assist. Support solves inquiries usually same day and if it is going to be longer they are up front about it. The biggest thing is you can see they really value our growth, Smile is continuously willing to support us in our endeavors and ensures that they are continuing to provide valuable services and upgrades.

Knew the answers quickly. Would appreciate the feature of being able to allow customers to apply points to shipping without buying a coupon.

The customer service was exceptional! Not only did they promptly address my inquiries, but they also provided me with a complimentary month. I am enthusiastic about the program and assessing the results.

Jade was fabulous and helped me with all my questions. It was a great experience, thank you so much.

App is really amazing and support team is the best. easy implementation, increase in conversions. Kudos!! Special thanks to maria in support team!!

Factory Minibikes

2023-05-31

United States

Support was very helpful and knowledgeable. And all of us shopify customers know how BAD the actual shopify support is. Wow is all I can say about shopify support.... These people at Smile know what they are talking about though!! Recommended

Cannot speak highly enough of the customer service. They are always quick to reply and super helpful. Great app too.

We have had a good experience with it so far, and the customer service is quick and helpful! Just one small glitch with getting every rewards member their sign up points when using the new customer account in Shopify. Other than that it works great.

Very helpful and simple to use. The team does a great job communicating. The app is really easy to implement. It also looks clean and fresh.

Love the app and their support is super fast. Every time I have a question, they reply on the same day or the day after. It's amazing!

Fresh UI experience. Easy to set-up and customize to meet store needs. The support team is very kind and quick to respond as well!

Not being a particularly technical person I cant tell you how brilliant the customer support has been for the app, in particular Tess, Marie and Joana who all went out of their way to help me. I feel this integrated app will be a real bonus to growing my customer base and keep customers returning .

Great customer service from the team and Ezra! Replies are prompt and friendly, the app itself is easy to use. It is easy to connect and chat with the team and they are super helpful. Really appreciate you taking the time to understand the requirement and helping me out. Good luck guys

Great program and easy to use. Integrations are working well and support is super quick and helpful! Lovely to finally have a proper loyalty program in our shop.

Great customer service from Andrea. Very timely in responses which we value, and went above and beyond to address the questions asked. The app itself is user friendly and we are looking forward to extending the integrations we currently use to provide more value for our end customers. Good job guys..

Excellent app and super helpful and kind customer support. Maria was quick and profesional with problem I had!

I have been looking into a loyalty app for some time, and after fair bit of research, have settled on Smile. It ticks every box we need, and whilst not cheap, it seems to offer better value than much of the competition. On top of that it seems pretty straightforward to use, and the staff I have dealt with have been super helpful and patient.

Andreandana - she has been a great help. Fast reply and very attentive to help with our queries. Thanks so much, team! Stay awesome :)

We have only been using the app for a few days, but we are quite happy with it. The set up was easy and the ability to customize the branding is fantastic, even down to small details like padding the launch icon. The customer service is spot-on. They were friendly, quick to respond, and adept at fixing any issues we had. Thank you Nicole!

This app is so great and have a very friendly user-interface which separates this app from their competitors. Customer Support is also very good.

Initially the app was not getting properly installed, we were getting an error msg. Requested for tech support and received timely help. It was due to Smile's bad server on that day causing the issue. We reinstalled and its working fine. Thanks !