Reviews for Smile: Loyalty & Rewards

High quality set up. Fast and helpful support. Good resources available and smooth onboarding process.

Excellent, and the support is excellent. Everyone should have a review app if you have a shopify store, and I highly recommend this one!

The customer service is excellent! Nicole and Andrea were super helpful in guiding me through the set up. They patiently answered all my questions!

Nice app, quick results, easy to navigate, works, helpful team! Even the no-costs option is enough to start with.

Super easy to use and very user-friendly. Was able to import customer data from previous app and setup notification emails within a day of use. Would recommend to all businesses.

Seriously FAB®

2023-06-15

United States

Generally the app functionality is good. Only a small percentage of customers actually sign up for Rewards and use it for discounts. One thing I don't like is that in the Discounts section in Shopify, it populates all of the generated discount codes. I wish there was a way to avoid that. Customer service is superb! Nicole helped me with some button display issues, and she was very responsive and informative. Thank you!

I have a problem with transferring plan from Global to Local stores, the service is so smooth and I just need to follow the instruction, she so patient eventhough it's a long and confusing process. Thank you to Hannah the one who assist me :)

It's simple to use! My customers love to earn points. Excellent customer service. I highly recommand it!

Amazing customer support and easy to use admin. Lisa was a big help in guiding me through how to roll-out Referrals prior to Rewards. Panel options are there to do this gracefully!

Intuitive dashboard, easy integration with our Shopify store and fabulous support from the Smile team!

Extremely user friendly and customer service was friendly and helpful with my questions! My shop doesn’t require the paid plan at the moment, but the free plan has enough features for me to play around. Highly recommend!

Shop Rongrong

2023-06-12

United States

Great experience! Jade is excellent, as always! Very informative and easy to understand the explanation.

I downloaded Smile some time ago and have found it a very user friendly tool. It also has really helpful customer service.

GREAT APP! Well done for providing this useful tool for an addition to the stores. super cool product

Fast and pleasant assistance. From a technical point of view, it's too bad that it's not yet possible to apply a minimum order value to use loyalty discounts on shopify POS orders.

Its user friendly and our customers seem to love it. The support is also really great. Jade helped me today and it was a quick lesson for me, easy to do :)

Probably one of the most easy to use, smooth running, self sustaining app we have right now. Their customer service is a dream to work with-especially Jade, they are seriously a dream and so efficient.

www.promoviniles.com - Panama We love Smile. We start using the Free Plan, them the Starter Plan and now the Growth. Now we have the VIP Program included. I love that they have adapted to a more accessible pricing structure. My customer love receive points and I love to have loyal customer. This type of program sets me apart from my competitors. PS.: Sorry for my English!

I am still very new to the app, but the service I have received from the entire Smile team (specifically Lisa, David, and Nicole) has been beyond great. They have been very responsive and linked me to very informative docs and resources to help me build a strategy and configure my program. Loyalty program coming soon!

This app has been working well for us. Today we discovered an unintended consequence of dealers that already purchase from us online with a discount code being able to accumulate and redeem points. I reached out for guidance on this and was met with an almost instantaneous solution. Great support!

Easy setup and very helpful staff. Always quick and accurate responses to any questions that come up.

Coldest

2023-06-07

United States

SMILE.io customer service actually has solid customer service that goes above and beyond, even as they grow their company in size, they have been thoughtful about their current base considering changes to their business. I will say we have had bumps along the road but they deserve 5 stars for actually resolving issues. Shout out to David for making things right.

Great and fast support. Helpful with the customization and other technical requests. The only thing that I would like to see is more types of translation options.

It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.

I cancelled this app over two months ago and I am still being charged. I reached out to customer service multiple times and have been ignored.