Reviews for Smile: Loyalty & Rewards

Nicole helped me when I ran into and issue I could not resolve in my own, she was quick to send me a video on how to solve my issue.

Customer service and support are great. The app is slick and very easy to use. Jade specifically was awesome when I had a question about how something worked. Quick and to the point! This app is worth every penny!

The app is easy to use and the customer support team is super helpful and fast to response to. The integration with other third party apps like Klaviyo also add value to our customer experience. :)

A wonderful and very powerful app, with great and creative options for our clients. The Smile customer support team is brilliant, very kind and human, they always go above and beyond to offer us a good and quick solution to any issue. We will use Smile for a long time, thank you for all your hard work!.

Out Of The Grey Coffee

2023-07-15

United States

Just been fantastic from the beginning... we have used Smile for over two years and they have always been there to help. Great product. Nothing better!

The app is pretty fine, easy enough to use and customize. We really liked it for a while. HOWEVER, we realized that when our customers click the button to earn points for certain tasks (ie follow us on insta, or like our fb page) smile IMMEDIATELY rewards the reward points, upon clicking the button. I was testing it out and got a reward point email from them before the new browser with our instagram was even done loading. I reached out to support and they explained due to certain laws there is no way for them to verify if users actually follow through with the actions, but they believe that most people do. Alright, thats totally fine, but can you please implement a delay in sending the email/ awarding the points? like a 5 or 10m delay in that email being sent would give the individual a moment to actually go ahead and follow through, and they are WAY more likely to do it that way. Update: I was able to deactivate the auto email, while this is better than nothing, it would be great if they could introduce a delay option!

Great app for a loyalty program and fantastic customer support and service! They go above and beyond to help find solutions, especially David who was very helpful with upgrading me to the growth package!

The team is very helpful and quick to respond, thanks to Jade for helping answer all of our questions.

Excellent support, I would recommend this app for every Shopify store. Thank you Jade you were awesome.

Amazing. Super useful app. No major complaints. User friendly and most of the features are free. Thank you.

Lisa was so helpful and attended to my questions perfectly about Smile plans and integrations. I am very grateful for all the solutions she provided. Thank you so much Smile Team!

LOVE THIS APP! The team are super quick to respond at any query's we have - a shout out to Hannah, she gave us AWESOME marketing advice to incorporate with our customers - she is incredible!

Let me commend Hannah for her remarkable professionalism and expertise. From the moment I reached out for help, she displayed genuine care and made me feel heard. Her attentiveness to my concerns and willingness to go above and beyond truly made a difference. I was met with a level of support that exceeded my expectations.

The features are great and the support is awesome, they make sure that you dont stuck at any point as a end user

Lisa helped me quickly and answered my questions! Plus she messaged cute gif pictures in our conversation to say hey!

Simple and effective. Easy to use. Instant and great support. Thoughtfully designed the product. No complications very straightforward to refer and earn.

Very helpful and quick responses. She walked me through the answers to all my questions and helped me decide to switch my loyalty program to Smile. With their features and price, I'm super happy using them now. Switching to them was the best thing for my customers

I love this app so far! Very smooth interface and easily customizable. Not to mention their support answers within 5 minutes. Jade is great! Thanks Smile.io

instant support , they are very supportive other review i will place once i use there services , thank you for free plan

This app is wonderful! Easy to use and they have great support. Jade was so nice and she helped me with some updates following some business changes. It's so nice to know that you are supported within minutes of reaching out. I'm happy with the connections to social media where my customers can earn points for signing up or sharing my products and/or blogs on these platforms. :)

Excellent and fast customer service. This app provides great customer retention and upsell opportunity offering customers bonus points to their next order based on cart value as well as the option for customers to select their free gifts using their current rewards balance.

Great customer service! Had an issue with the app and it was solved quickly in a few minutes :) Recommend!

We love Smile. We've been with this app for almost 3 years and love the platform. It's easy to use not just for customers but for us as well on the back end. The customer service is amazing. They are friendly, quick, and really helpful while getting the information across in an easy way.

love this app! Great experience and integration. Please with the customers service! Enjoying it so far

Smile is very comprehensive and very easy to use. Moreover, the technicians responded very quickly and solved my problem in a short time. smile really helped me a lot!