Reviews for Smile: Loyalty & Rewards

The app provides what you need for good loyalty program. I wish there would support for more languages (even to translate manually).

We are unable to use Smile.io for Loyalty Rewards. Our main reason is that the features are very limited, unless we can afford to pay such high prices. We do not feel that there is much value in spending $49 per month to upgrade. That plan doesn't not come with the Loyalty Landing Page or ability for our customers to redeem their points. It is impossible for us to commit to paying $199 per month for this. Sadly we will need to look for a cheaper alternative.

Great app and support. I had some questions for app functionalities. Jade from support replied immediately and explained everything clearly. Highly recommend.

That Shoe Lady

2024-03-08

South Africa

Hello, Thank you for your review. We really appreciate it. We have reached out via email to see if we can be of any further assistance. Best regards David

OutDazl

2024-03-08

United Kingdom

Great solution and support for our retail fashion store.

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Love this app. Customers enjoy it as well. David from support has been very helpful!

The app works well and the support team is very helpful and accommodating!

awesome application , thank you

Have been using this app for a while now, and it's mostly great. There are a couple of features in the higher tier program I wish the lower budget versions had, because I just don't do the business volume to justify paying more to be able to segment my really good customers or be able to expire points, which i think would be a good incentive to get people shopping. Have only had to contact support a couple of times and they've been great and extremely responsive.

Andreandana was a great service rep.! Helped with all of my questions!

Great product and support. very easy to use.. come sign up at MyRubyLips.com

Highly recommend. After reviewing many reward programs, I selected Smile. Best decision, it has been a home run. I had one small question and Joana on chat was amazing. She took her time with me and answered all of my follow up questions. She even offered a quick program review. A++

NIASHA

2024-03-05

Switzerland

Great so far - reasonable pricing, great customer support by Andrea, plenty of functions. If they add multiple language possibility, would give them 6 stars :)

Early stages of using this app, but so far it seems really intuitive with great functionality. Customer service experience has also been amazing, especially with helping me to set up the referral program. Excited to use it further!

Fast, friendly, and professional support!

Lisa Gallagher was extremely helpful in getting my questions answered!

Jade was very helpful! I did not expect a response so quickly and she answered all the additional questions I had!

Angie from Smile has been si patient & helpful while trying to integrate another app to our SMILE account. Not only this, but she went above & beyond helping me with other Smile functions, thank-you so much!

Padel USA

2024-03-02

United States

Top notch Customer service!

Unable to customize what you want to earn point by customer. After several enquiries, they only provide you an unfeasible solutions, and do not want to optimize the common features. Mar 1, 2024 updates. Offered an acceptable alternative to show product page pts.

Thanks so much for leaving us a review! Angie & the Smile Support Team ✨

Very easy to use and quick to get started! We were migrating from another loyalty app and had some issues with the switch. We reached out to support and they solved the problem right away. Highly recommend!

Merci à Jade qui m'a beaucoup aidé. J'ai pu régler mon problème rapidement grâce à elle, elle est super

We moved from another app to Smile. We have been avoiding to do this for years before because Smile doesn't offer point expiry on the basic pricing tiers, but the whole app is very well done and the interface is excellent so it was worth the change. It feels like a very steady and solid app, and the support from David was quick and responsive when we migrated from the previous app.