Reviews for Smile: Loyalty & Rewards

Easy to use for us being the retailer and for our customers too. Great help desk for if you ever need it.

So Far so good, just added it today. Easy set up, had one or two questions and Jade from customer service answered my questions and I was up and operating in no time flat.

Jade was so kind to work with and helped me get my customer's points fixed. Quick, easy, and knowledgeable!

I've been using Smile for a while now and really loved how easy it was to implement. I needed to speak to support today about an issue I was having that I thought was on their end. The error I was getting was not directly related to the app, but support was wonderful in helping me troubleshoot. They were also very quick to respond.

I am only on the FREE version, and I love it. I got to get some traffic before upgrading to the full deal.

I had some questions and Lisa from the chat bubble was able to walk me through it and give me many options of how to do what I was trying to do. Thanks Lisa!

The to-go app for Loyalty & Rewards. Beautiful interface! Easy to use and intuitive back end. all you want your Loyalty program to be. And now the grow plan has the VIP tiers! ❤️‍

App gets installed and then refreshes constantly and never works. Tried reaching out to customer service and they said they couldn't see my site as installed even after sending a screenshot. The app is not functional or user friendly.

Facile d'utilisation. Possitibilité d'ajuster les couleurs, les icons etc... Permet d'ajouter un plus pour la fidélisation des clients (points à l'achat ou parrainage). J'ai posé une question sur leur chat, j'ai obtenu une réponse de JADE très rapidement. Donc je recommende cette appli.

I've only just started using Smile but so far I am LOVING IT. It was so easy to set up and the customer support has been PHENOMENAL. Joana on the support team has been especially helpful. I highly recommend Smile.

Amazing customer service and support! Jade was awesome in giving suggestion and replying to my query very quick and professional. Thanks a million!!! :)

Great service!

good support. still figuring things out. but good help. hopefully they expand to other more social media platforms like Tiktok etc. thanks

Simple to set up and very good customer service! I had several questions about what my customers would see and the customer service rep really helped me out and answered all my questions!

David was exceptionally helpful when I was choosing which loyalty app to go with. -------------------------------------------------------------------------------------

Jade was extremely helpful with a quick response time! My questions could have been answered probably if I did my own digging but I appreciated her help so much. It makes using the Smile App much easier. Thanks Jade!!

Smile.io is a game-changer! This app seamlessly integrates with Shopify and has transformed our customer loyalty strategy. The customization options are fantastic, and the support team is top-notch. Highly recommend for any business looking to boost customer engagement and loyalty.

So far the integration with my website has been smooth, although I am still in the testing stages and haven't gone live but I like what I have seen already, the only draw back will be the point system and cos of this I don't think I might be able to launch with it, the issue is, it is only the point(s) earned that is variable but the currency isn't variable so for example you can only edit ($1 = 1 point, 2 points, 10 points or 50 points etc) but what I really want to set up is ($10 = 1 point) that doesn't seem possible from what I have seen. Update: I was able to sort this out via redemption (10 points will redeem $1), thanks a lot Nicole for reaching out.

its really good you should defintly use it for your shopify. it gives people points and discounts so its pretty good.

Great responsive support from Jade! She helped with a small issue I had today and solved it very quickly.

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify. Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI! We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!

Lisa provided fast, clear, and meaningful answers to questions, and also used awesome GIFs! Thank you!!

This app helps us make a closer connection with our customers. After new updates, the Growth plan is the most valuable to choose. Their customer services have quick responses and professional skills, especially Lisa.

This App works so well in my store and processes customer conversion. I really appreciate what it has done for my store, the user experience is very smooth. And the support team also did a great job. Whenever I have a need, they help me as much as possible, and the service attitude and efficiency are great. In general, 5 stars for this App and the people behind it.

Always ready to help, any doubt or query you have, they are there to help you. Great support you have with this app.