Reviews for Smile: Loyalty & Rewards

Thank you so much for your kind review we really appreciate it. 🙏 Please let us know if there is anything else we can do to help. Cheers, The Smile team 💛

Stellar Customer Service - could not have asked for more. Hannah went above and beyond when helping us with issues regarding our account. And the rest of the team - David, Maggie etc. were just super helpful in getting us the data we needed in a timely manner. You guys rock!

Très bon échange avec Jade, réactive et une réponse ok.

We just activated our account a few days ago but have had exceptional customer service while in the beginning stages of setting up our account! I've spoken with both Jade and Lisa over the last few days and they have walked me through all of my questions/concerns. Looking forward to implementing the loyalty program with our customers!!

Thank you so much for taking the time to leave this review 🤩 It was a pleasure assisting you! Lisa - Smile Team ✨

Stolen Stitches

2023-09-21

Ireland

Great, reliable app with excellent customer service. Thanks for all your help!

Great interface and great customer service. Smile has definitely been a game changer for our company and our customers.

The app itself is intuitive, user-friendly, and has played a pivotal role in enhancing our customer loyalty and engagement strategies. A special mention to Mackenzie, our main point of contact. She has been instrumental in ensuring that our integration went smoothly and our experience has been top-notch. Her knowledge, patience, and dedication have made all the difference. It's evident that she genuinely cares about our success, and her insights have been invaluable to our team.

Quick responses

Smile support has been great to us! Looking forward to turning on some of the new features like Shopify 2.0 landing pages. Thanks Smile and thanks Lisa for the above and beyond support.

Great app, with a user-friendly interface and they have amazing customer service!

Nicole, with Smile Support, was awesome and so patient with me regardless of my technical handicaps. I loved the way she paid such close attention to what I was asking and saying. It's so nice to chat with an actual human who really tries to help! Be blessed, Nicole!

Easy to use, excellent customer service.

Hannah was very helpful with a resolution!

Nicole was super helpful and friendly with helping us get our Smile Program set up and even helped make some web changes so it was more user friendly. Impressed with the fast and timely communication I received along with Nicole's suggestions on points to redeem based on our margins. Thank you!

Customer service is always quick to respond and give a very clear answer. Very very helpful!

We have used Smile for the last few years and have found it an intuitive rewards platform - some of the features are a little basic in comparison to other rewards platforms however overall is great value for money. I had a meeting with Hannah on optimising our program and was happy with her attentiveness and suggestions. Thank you Hannah.

The customer service is outstanding, I talked to a woman named Hannah and she fixed all my problems and questions and walked me through everything.

I'm new but everything has been great so far. I did my research for about a week before i signed up. Compared to the competition Smile was the better choice. The customer service is great. Fast and helpful.

Very helpful customer service. Jade made all the difference and answered all of my questions and helped me find solutions to my issues. Great Job

Thanks so much for leaving a review! Let us know if there is anything else we can do for you! The Smile Team :)

Twelve Oak Boutique

2023-09-13

United States

Smile is very simple to start and implement, however, the free level will not last as long as you think and the next tier is quite a jump in price monthly. An in between or lower monthly cost would be desireable.

Super simple to use, the free plan is so robust! we have a great reorder rate thanks to smile and the rewards program we have implemented.

Great rewards program to be apart of & an even better support team! Nicole has helped us understand so much about the app in such a short amount of time! Thank you Nicole & Smile team!

Wellbots

2023-09-13

United States

Great app, simple to setup and excellent customer service, strongly recommend.