Reviews for Smile: Loyalty & Rewards

Joana was super quick and helpful in helping me find answers to questions I had. Looking forward to using the app and seeing how it can help my business grow, I feel assured there will always be help available when required

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!

App molto utile e servizio clienti ottimo! Thank you Jade!!!

Great support as always, thanks Andreandana!

Top notch customer service!

The customer service team responded super quickly. Thank you, Andreandana, for your prompt assistance in resolving our issues within minutes.

Great support received from the team whenever customer loyalty points issue arise. Recently a merged shopify customer account got messed up and Ezra made sure that the account was put back in balance and made operable again

We are in the process of setting up our loyalty program and have been in contact with customer support several times with questions. They have been very responsive and Brandon in particular was very helpful today in researching an issue I had with their loyalty landing page template. Overall the app has been pretty user-friendly as far as getting the back end all set up. Looking forward to launching our program soon!

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

Easy to use. Great support

Excellent customer service and an easy to use app

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

very nice app, easy to use, and great customer service. I definitely recommend it!

Shoutout to Andreandana, Brandon, Jade, and their team for their exceptional support during the process.

Maniology

2024-03-31

United States

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

Fast, easy resolution! Representative was very helpful with no hassle.

Very helpful

Excellent app and customer care. They're ready to assist with anything and give you recommendations with anything you might need.

so far so good. they are very quick to respond

great customer service!

Super helpful and fast support

Thank you so much for taking the time to rate us 5 stars! We really appreciate it 🤩 - Smile Team ✨

I contacted Smile as we had a few questions regarding paid plans and Joana was fantastic! Every response was detailed and amazing, we will be continuing with Smile.io. Fantastic service and thank you so much, Joana :) Pleasure speaking with you and resolving our issue.

Santa Barbara Company

2024-03-28

United States

Update: Smile.io contacted me with great customer service and has made some suggestions that are helpful! I am adding a star. -->Loyalty Landing Page -->Points on Product Page -->Points on Account Page I am hopeful that the first and third ones will make the program more clear for customers to use so we have to send instructions less! And I am hopeful that the second will increase interest in the program. Previous review: 1) We need to set a maximum points accrual for a single order. This seems really basic and is very important for our business. We offer volume discounts on very large dollar value orders and cant always exclude them prior to ordering, so we have customers with 30,000 points in their accounts which leads to a lot of customer service issues and confusion. We would also like to create a maximum number of redemptions a customer can use in a given week to prevent these customers with 30,000 points from placing an order for a free candle over and over 125 times. 2) The customer emails need to be much more customizable, include more instructions on redemption, and we need to be able to add a terms and conditions section to the pop-up. The fonts in the emails are not customizable, so they don't fit in with our brand. 3) When a customer is referred, they see a very cheesy emoji pop-up that is not customizable. This is not a good first impression. 4) There is no way to see which customers are being emailed by Smile and what emails they have received. Theoretically, we might know based upon the criteria we have set up, but it is not 100 percent clear and there is no record of this anywhere. Each customer page in Smile should show the email name and the date received. 5) It just isn't generating nearly enough sales to be worth the customer service hassle and high app cost.