Reviews for Smile: Loyalty & Rewards

Fantastic experience! David from smile was very helpful activating additional integrations and support looks to be very responsive. Almost plug and play, mainly use it for reviews on product pages and also refer a friend with klaviyo

Very quick response from their support team and efficient in providing helpful solutions to every query we've had.

Hi, I have just downloaded the app for my Shopify store and was having trouble finding where to add social media links so I messaged for help. The rep was very helpful and explained where to find the links. She also disclosed about third-party validation. I sincerely appreciate the transparency & for letting me know this. Very impressed so far. Can’t wait to see how the app improves Business for me. Thank you Vicky. @littlegoddess-online.com

My website is currently being fixed, but looking forward to seeing this work in my favour, with my customers benefitting too. I’m currently playing around with the free version, before I leap into paid. Customer service from Jade has been incredible, even with me being on the free plan. Gives me a lot of confidence in the product

Quick and easy answers and reference materials from Nicole. Very helpful. Looking forward to developing this program with Smile.

We are only small grocery and not too much profit at here. I using the app until they send me the email. with 600 orders/month , is not too much in rural and their palan is $199/month. Very expensive for us. I will use another ways for that

Incredibly helpful in getting our second business set up with the system and also saved us money on our existing business by shifting us to a more suitable plan. Couldn't have gotten any better customer service from Hannah. Thanks Guys.

The service from these guys is terrific- David on their team was happy to jump on a call and help me with my solution and it took all of 5 minutes. The best!

Had a slight problem and was sorted straight away. Jade was really helpful and managed to solve the problem in minutes which would have taken me hours

Who doesn't LOVE a discount?! My customers are always grateful to get their $5 off coupon, and I like the incentives Smile offers for them to earn their rewards. The customer service is GREAT, too. The response time is fast, and their instructions are clear. They really do offer their service with a Smile. Working with the program is easy, and I recommend this app!

We've been using the app for quite some time now, and it actually helped a lot to increase the referral process. It's simple, easy to use and understand and great for starting out a rewards program. Also, customer support was quick and spot on replying to our questions (shout out to David for helping us sort out tagging customers inside Shopify).

David has been very informative and giving us solutions. He has been the most informative and attentive compared to other customer support reps I have spoken to in Smile

very responsive and helpful. I was transitioning loyalty members from Toast to Shopify using Smile. Figured out with the help of Lisa that you need to upload the list of customers into your shopify customers and then upload the points balance into Smile. It made the transition very easy. Thanks

Early days for us with this app but support have been very responsive and helpful so far. Seems easy to use which is a plus

Smile: Loyalty & Rewards is very user-friendly! Easily chat for support with any questions or concerns.

I've had a wonderful experience using Smile.io. What truly stands out is their customer support team - they are incredibly responsive and always eager to help. Their dedication to resolving issues and answering queries is commendable, making the whole user experience smooth and enjoyable. If you're looking for an app that not only offers great features but also top-notch customer service, I highly recommend Smile.io. Keep up the excellent work!

We have been using Smile.Io for about 14 months. As we have grown the app has worked well for us. The support team - in particular David - has been very helpful. As we have grown there have been things we needed help with and they have always been able to help and accommodate our needs. Often apps push you to move to higher levels before you are ready or able to move but Smile has always been able to show us how to manage things or help us when needed.

Lisa was awesome! She helped me with such kindness! I had an issue with the rewards launching but it was being weird but she was nice and patient!

We have 3 Shopify websites and use Smile for rewards on all of them. We have been very happy with this app and our customers love our rewards program. Smile also has a great support team. I recently talked to David and he was very kind, responsive and quickly helped me resolve our issue!

Don’t recommend this app or this company, they charged me multiple times even after uninstalling and cancelling them. Which forced me not to be able to pay my overall bill. I was forced to pay them for a month service I didn’t use and they also charged me for August as well. Thieves

Smile is a very easy to use Rewards & Loyalty App. We have been running with it for over 6 months now and it was easy enough to set up, links well with our email marketing and if we have any questions regarding the features, support has been quick to respond and very thorough in their response. Thanks for all your help Hannah!

Straightforward, simple rewards platform that's easy to set up and use. Good options for customizability and it's so straightforward customers can get it with no issue.

I have looked at several loyalty programs and have settled on Smile. The free tier provides good features to start out, and the customer service is very responsive.

Great value for the entry level system that we use here at Owens Organic Coffee. The system has enabled us to better serve our most loyal customers and to encourage new customers to return (we have a very high returning customer rate). Easy to set up, easy to use, integrates seamlessly with Shopify and Recharge (subscriptions) and the chat support has been top notch (very quick responses too).

Lisa was super helpful and attentive when finding information about our loyalty and rewards program settings.