Reviews for Smile: Loyalty & Rewards

Great service! Lynn helped me a lot! This is a very honest company and this is a plugin that helps sellers a lot.

Such an easy program to manage, and our customers love it! Customer service is extremely helpful anytime I have a question or need assistance. Communication is clear, prompt, and helpful!

excellent customer service!

I have had a few questions along the way with this platform and every time the customer service is spot on. Quick replies and the team go over and above to help you get the issue finalised, not closing the query until you say you are completely satisfied. Thanks so much

I am new to smile.io and I was just setting up the app when I had an issue I could not solve and i reached out and I got Lynn, and WOW she was professional, helpful, very very patient, amazing and kind. The issue I had was been very stubborn but, Lynn had a heart of gold and patent in sorting it our for me. I was grateful Lynn responded quickly as earlier I contacted smile.io and I waited a long time. I am overly pleased and very happy with the service I get from Lynn to the point I hope I can get her all the time if I do contact smile.io its just one of those things that makes me comfortable. Lynn thank you for the best customer service so far, you went above and beyond and I must say you are one in a million:) Great Job I am now pleased with smile.io services and I look forward to using the app.

We have had a great experience with Smile and their customer service when needed. It's very user friendly, easy to customize or use right from the start!

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

Smile has been a great asset to our business. I reached out to them late the other night, and Lynn was able to respond quickly and resolve my issue fast. Great job, thank you!

Smile has been a great asset in offering something a little extra for our customers. And the customer service is great! I had a question recently about combing Smile codes with other Shopify discounts, and Brandon helped me out immediately!

I am amaze to use smile's amezing features. Thankyou

quick reply to my concerns, happy with the service.

Joana helped a lot!

Great app been using it since 2021! Also amazing and fast customer service from Hannah! She listened in and help me out.

PatchPanel

2024-04-25

Canada

Great company with great service. Support is quick to respond and always helpful. I love a loyalty company that respects its loyal customers. I've been with Smile for 6+ years and I'll be around for many more.

Thanks so much for taking the time to leave us a review!

so helpful and easy to use!

Joana was quick, informative and responsive in helping to resolve my issue seamlessly. Thank you

Andreandana and Joana were really kind and helpfull when i had troubles with the app, the app is friendly and useful for customers cashbacks and loyalty, would recommend to try it out.

Lisa and Andrea were really helpful and quick to respond to my questions about Customer Emails. Thanks again!

This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently. It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)

Amazing customer support. Really wanted to help me make the app work just for me!!!

Hoop Culture

2024-04-24

United States

Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it 💖

HMA Lab Supply

2024-04-24

United States

Lynn was super helpful and got me what I needed right away. I love the app, and it works great. Customers are also very happy with the reward system. Thanks, Smile.io!

The app support team is very good, and very helpful with setting up and optimizing your program. There's tons of resources they provide to help you set up your program in the most effective way possible.

Lynn P was quick to respond to my questions and concerns. She was helpful with her step by step knowledge of getting me set up properly for my business.