Reviews for Smile: Loyalty & Rewards

Excellent company to deal with, they are so prompt at replying to any queries. I had recent dealings with Hannah and she went above and beyond to assist our query. Definitely would recommend.

Excellent support, just finishing setting it up now. Looking good. Fingers crossed.

Highly recommend this app to other small businesses looking for a loyalty partner. The app is stable, easy to use and customizable for your brand. On the rare occasion of system outages or data delays, they proactively notify you of issues and expected resolution times. More importantly, the support team at Smile is fantastic. We moved to another e-commerce platform that wasn't integrated with Smile (so sad to leave!) and they took such good care of us in the off-boarding and data migration process. 10/10 would recommend.

The service works well for our needs, the staff is friendly and responsive and helped us get set up quick. Our customers love the loyalty system!

Starpil Wax

2023-10-11

United States

Smile has always been so flexible for us and allowed us to build the best plan around our needs. The functionality of Smile has also always met our needs and helped us to increase our CVR. We switched away from Smile to Rise but quickly found that wasn't the best choice for our platform. Smile allows for much greater customization of our program to meet our needs. We definitely recommend Smile for all of your loyalty needs.

Two Step Performance

2023-10-10

United States

Great app, does everything it is supposed to. Encourages more sales!

I have used Smile for several years and have been very satisfied. I recently had a billing concern and contacted customer service. I was extremely satisfied with the resolution to my concern, including the professional customer service received.

Works with our web store and Shopify POS seamlessly, when not much else does. Integrated with our Stamped.io product reviews so we can reward customers who leave reviews.

jade was great!

I love the Smile Loyalty and Rewards app. I worked personally with Karen, Joana, and Hannah, who were all individually helpful, friendly, quick to respond, and great in their expertise within the business. They helped me set up a wonderful program that my customers will love and feel absolutely spoiled. :) But most importantly, one that I could feel confident in, knowing that it will work alongside me on autopilot to grow an awesome wood and resin jewelry boutique for women who define their own beauty!

Easy to use and great support. Thanks, Jade.

Everything is working as I wanted it to even on a free version which is rare for website apps like this. Jade was very helpful and guided me to get the settings just right :)

I had an absolutely amazing experience with customer service, and I found the app to be incredibly easy and intuitive to use.

Great support team who helped us with setup! We're looking forward to testing the referral and points program!

I received assistance very quickly and Jade even followed up with an email that had all the links and info I was looking for to assist a customer. This app is great for our small business and it's so nice to talk to a real human.

I haven't used the app yet, but Jade was very helpful in helping me set it up.

Great platform and great customer service. Had a great refresher call with Nicole today because we've been a customer since 2019. Some great new features.

Very new to the app but so far, so good. Customer support is excellent. Excited to see this app increase my customers LTV.

Only just installed it but its definitely providng me with everything ive been looking for

Bon service client! Très rapide même le weekend. Jade m'a donné un excellent service. Merci

Thank you so much for leaving a 5 star review, We are always here if you need us💖

Update, Thank you to Smile for being flexible and working with small business. *Like many other small businesses here, we're looking for an alternative after the huge price hike. We're not using any of the features of the highest tier plan except the points.*

Great product. Great support. Jade has been especially helpful!

Thank you for the useful help of Daivd, appreciate it , will keep it use

We researched several Apps to add a Loyalty program for our retail and eCommerce customers a few months ago. It was easy to integrate with Shopify. We did run into a few issues with customers using points to pay, and although SMILE & Shopify will need to resolve the conflict, David offered us a manual work-around as a possible temporary solution. Although we decided this wasn't for us, his extra work was very much appreciated. And recently we had an issue with upgrading, and David once again offered us a solution that was helpful and demonstrated SMILE's desire to work with all types of vendors, small & big. I would highly recommend this App to anyone...............Lydia