Reviews for Smile: Loyalty & Rewards

Great so far. The live support has helped a lot.

Had a great experience with Jade! They answered all my questions, were super helpful and I appreciate how they went above and beyond to help me out.

Excellent customer service and easy implementation! We're just getting started, but the set up has been easy to do and it looks great on our site! Looking forward to launching!

My little dropshipping business is grateful for Smile app! We now have a loyalty points programs that was very easy to set up! We are on our way to new heights ...YAY!

Helpful during the weekend. Much appreciated.

After transitioning our store to Shopify, we needed to replace our rewards program. From the very beginning, I knew we chose the right company. David answered all our questions and helped simplify the process. More importantly, our customer retention is at an all time high. Thank you David!

I have been using Smile: Loyalty & Rewards App for my Shopify store for a few months now and I have been very satisfied. My customers love earning points, and they love redeeming those points even more! Smile was easy to set up and when I needed help, the customer support team was quick to reply and super helpful. Currently, I am using the free app, but I will probably upgrade soon to take advantage of some additional features, such as integrations and customizable email messages.

The reps are very helpful, especially Jade! =D

K. Ellis Boutique

2023-10-20

United States

Customer service was wonderful!

Great App and super responsive Help Team that quickly address any question. I have been using this for a few years and find it the best Loyalty Program on the market. Very easy to navigate and set up. Great features for the customers.

Thank you for the review. We really appreciate it. Cheers The Smile Team

Great App. David@ Smile helped to optimize the App with its great features.

**Update** The app itself has always functioned excellent and has been a great boost to our business. A few weeks ago the pricing tiers had changed fairly significantly and though I was initially frustrated the team at smile worked very hard to find a solution that would work for our business needs and keep our rewards program uninterrupted for our customers..

Jade was super helpful! Fast, quick and the best way to create incentive with our clients! Our clients enjoy their points and their interest has been growing day by day! Highly suggested! Thank you Jade and to the Smile Team!

Thank you so much for taking the time to leave this review! We really appreciate it 😊
 Smile Team ✨

So far so good! Easy to set up and integrate with Shopify and the live chat is excellent!

I find this loyalty system hard to set up and the help on the chat was not that helpful/it took a long time for the team to come back but David jumped to the rescue and set up a call which we were really impressed with and his support was very helpful

Thanks so much for leaving a review! Don't hesitate to inform us if there is any question and we'd be happy to help! The Smile Team :)

Such a great app and easy to use! Lisa helped us out with our loyalty structure questions and she was amazing! Great customer service and app options.

We have just started using smile, but so far it has shown to be well designed app with a seamless onboarding flow. Will look forward to seeing how effective it is for our business.

David was so helpful! I asked for the data& stat info and he found it right away :)

Thank you so much for taking the time to leave this review! We really appreciate it 💖

 Smile Team ✨

Great customer service. Helped me with a problem that was not supported by the level that I was subscribed to but still made it work for me.

Very satisfied with this addition to my shop. Very friendly and super fast communication. Think along with you and are solution-oriented. Now I hope that the full app will be available in Dutch soon, so that more Dutch people will come!

Customization options are great and pretty user friendly. It does require very specific sizes on logos and other branding images that weren't necessary generic sizing, but aside from that setup was really easy. Tech support has been responsive & very helpful. Only suggestions I would give for improvements are providing an option to help the text be more legible on the rewards panel instead of being able to see through to the background image, maybe a color block or opaque overlay that the text sits on to help it be legible on a busy background image? Providing point expiration at a more accessible price point would be lovely, and more integrations like with Constant Contact. Oh, it was also difficult at setup to determine if activating the ways to earn & redeem would make the whole panel & system active/visible to customers while it was still in development, so maybe some clarity in verbiage would help? Lastly, a ways to schedule changes in ways to earn would be amazing for promotions where you want to offer double points for short durations. Overall a great app that our customers are loving!!