Reviews for Smile: Loyalty & Rewards

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

Love this app! Easy to use and support from Angie has been great. Cant ask for anything more or better! Angie was patient and helped solve my problem with a different app integration.

Great app and support from the Smile staff is brilliant!

Very helpful with my questions. Was provided advise for resolution of issue, with follow up.

Thanks so much for the 5 star review ! We really appreciate it 🙏 - Smile Team ✨

Hello, we are using the Smile rewards app as Shopify's main reward app. We used the free plan, but happily, we have grown to the point where we can now use Smile's paid plan. In the meantime, I had some difficulties, and when I contacted the CS center here, they handled the matter very quickly and kindly. When using an app, the price and features when you first open it is important, but I think what is most important is how professionally they provide help when difficulties arise. Lynn P. who handled it for me. She was professional and so lovely. Once again, I would like to express my gratitude. Thank you!

This app is truly amazing! The customer service is exceptional! Lisa made it so easy to solve any issues I was facing, she is a rockstar!

Brandon was incredibly helpful and got back to me immediately to not only answer my questions but give great tips as well!

As a small business, using Smile helps us attract and retain customers from all over North America. Customers love using points to get a discount on our supplies and glass! If I have any issues with something that Shopify has changed, I always get a quick response from the support team at Smile.

At Smile, the customer support has been incredibly friendly and supportive while we set up and manage our loyalty and referral program.

Great Customer Service by Brandon

Early adopter. Left for a few years and now happy to be back to what we think is the best loyalty app on the market. Merci @Andreandana for your support. Cheers!

très simple d'installation et le service client est impeccable ! Joana a été très patiente avec moi et a répondu à toutes mes questions.

Andrea and the whole Smile team have all been amazing!

As always Smile is amazing to work with. Joshua was kind, helpful, professional, and extremely personable. Felt like I was hitting up a buddy for some help and he was more than happy to do all he could. Our customers love our rewards system but I love working with companies who take care of their customers and Smile is definitely that. 2023 Update: Smile is still out here killin' it. Angie helped pull manual reports for us on a weekly basis over a 9-week program we ran. The team truly goes above and beyond - thank you Angie!

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Great app! Setting up the account is so easy and user friendly! Customer service has been very helpful as well!

GINLEE Studio

2024-06-10

Singapore

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

Fantastic customer support! Fast response time.

The Bread Essentials

2024-06-08

Canada

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Service client super réactif et efficace !

Excellent service! 10/10

thorough and quick! shelby was great!

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!