Reviews for Smile: Loyalty & Rewards

GREAT, thank you!

Messaged for support at 6:30PM EST and within a few minutes Lisa answered my message and thoroughly explained the answer to my question! A+ for Lisa!

Excellent client service from Jade.

Jade was incredibly helpful in getting me on the right track when I had some questions. The guidance and support made a world of difference. I'm grateful for Jade's assistance and expertise. Thank youuuuuuu

Really easy to use, and support is always really helpful. Just had a BFCM Prep call with Mackenzie Crary, and she was absolutely amazing - some fantastic ideas, well done!

Helped with my questions super fast and easy! :)

Thanks for leaving a review! Please don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

Great customer service!

Andreandana was so helpful and very prompt in her response time! 5 stars!

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

Smile has been great to offer discounts to customers both online and in-store. We had a few minor setup issues and ideas we wanted to explore and received amazing support from the customer support team.

So far Smile.io is great! They have very thorough tutorials, customer service is top notch and I love the flexibility of the app. They even helped me develop a plan that works best for my in-person retail shop. Would highly recommend!

The support personnel were helpful and problem free. Thank you!!

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

Thanks so much for taking the time to leave this review! We really appreciate it 🤩 Smile Team ✨

Great customer service and response time - I wish you could just switch CMS systems with having to create a new account but the overall process was painless. Thanks guys

Useless unless you pay, you cant even edit your programs without paying. cancelled

Great customer service and great app

I'm just starting with the app, and the customer service - even for customers on the free plan - is outstanding. Jade answered my multiple questions with clarity and understanding...and humor! I'm looking forward to testing out the app and seeing results, particularly with regards to a referral program. Keep up the great work!

Exceptional technical support provided. Lynn, in particular, was exceedingly kind and displayed proactive cooperation throughout our interaction. Thank you!

Quick customer service response time. Very helpful and easy app to use...customization is easy. glad I signed up.

Program is great! Top Notch customer service! They are quick to respond and even quicker with the solution!

Maggie & Angie were very responsive and informative with assisting me with my inquiry. They were both very knowledgeable and went above and beyond to list out every details and steps on helping me find my answer. Just launched this app and the interface/experience is very simple and clean. Thank you!

The help team has been great in assisting us with all of our questions!

L B L

2023-10-27

United States

The Smile Team has provided great help through their chat system. It does take a while for a team member to respond, but it is great that the chat is always active so you can jump back into conversation at any time. Their YouTube channel has been helpful as well! One challenge I have been met with through this app is that it requires an email in order for customers to redeem points. No complaints, just something to get used to. So far so good with the free option!