Reviews for Smile: Loyalty & Rewards

Good service, happy with the free plan so far

Nubian Hueman

2023-11-09

United States

Great customer service. Quick and efficient. Very easy to use app and really engages our customers to get their points.

Smile is a lovely and nice app with lots of nice features and points which are all really good. Tip top lovely help from Jade, she's the best! =D

Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!

Thank you for taking the time to leave your review ❤️ It was a pleasure assisting you feel free to reach out if you need anymore assistance - Jade & The Smile Team

We've been successfully using smile for a while and since we started focusing on rewarding our customers not only have sales increased but also the upsell

I received a very quick and friendly reply. Got the answer to my question and the conversation was smooth and simple!

Limitation on POS filter.

Lisa was very helpful with digging into the issue I had and finding viable solutions for it. I am very grateful for her assistance!

5 star customer service. Lisa was able to quickly answer my question and confirmed my suspicion. 3 stars because smile.io does not currently offer a way to exclude a collection from point redemption. The solution is clunky - create a collection that does not include those items. That works but is not ideal

Fantastic app, great support and easy to use

Programme works very nicely, easy to use and administer. Support has been quite good which helps when you have a quick question.

Great support!

Pretty easy to set up. good information.

Wonderful customer service from Jade! Not only did she help me with my inquiry lighting fast, but she also offered our small cafe a discount to help get the program going! The program itself has also been spectacular and our customers love it.

I'm thoroughly impressed with Smile's customer service. Their team went out of their way to accommodate our budget and needs. As a startup, this level of support is invaluable, and it's clear Smile genuinely cares about their customers' success. Highly recommended for their flexibility and outstanding service!

We have used this app from the beginning. It is very good. The customer service support is excellent. Jade helped me in particular and got several things solved with great patience. I do wish we could customize fonts in the emails and messaging so that it would look completely branded. I hear they are working on that.

This rewards system is so great! and the customer service is EXCELLENT! Shout out to Lynn! Cant recommend enough

Very great customer service from Nicole M. when I needed help setting up my program! I am enjoying Smile very much! KS - The Southern Decorista

We have had the pleasure of being partnered with Smile for more than five years now and we can confidently say that they provide exceptional service to their customers. Their rewards program is easy-to-use with a beautiful interface that is constantly innovating, making it a top choice for anyone looking to implement a loyalty program. The team at Smile is always looking for ways to improve their offerings and provide the best possible experience for their clients. We highly recommend Smile to anyone who is looking for a reliable and user-friendly solution for their rewards program needs.

Great customer service and quick help

I love the customer support from Smile! It's the second time I've encountered an issue and Lisa helped me once again :)

Smile.io has truly transformed our customer experience! The rewards program has seamlessly integrated into our platform, providing our customers with an exceptional incentive to engage with our brand. Not only does it effortlessly boost customer loyalty, but the support from the Smile.io team has been outstanding. We wholeheartedly recommend this program to any business looking to enhance customer satisfaction. 100% satisfaction guaranteed!

Thank you so much for taking the time to leave us a review, we really appreciate it. We've reached out via email to see how we can improve our service. Best regards The Smile Team

Excellent client service from Jade.