Reviews for Smile: Loyalty & Rewards

Great customer service. I reached out about the new plan, and she walked me through it and explained how things work.

Helpful customer service.

The Smile.io app has been instrumental in enabling us to connect with and reward our customers across various platforms, including online and point-of-sale systems. The administrative interface is user-friendly, and the support team is responsive, providing timely solutions primarily via email, which works well for us. We highly recommend this app to all businesses.

Joana helped and answered my questions quickly and clearly! Love this app so far!

Andrea was very prompt and helpful with all my questions.

310 Nutrition

2024-05-10

United States

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

Lisa Gallagher from the Toronto Call Center was incredibly helpful and super friendly! I wish all call center reps were as amazing!!

We have been using Smile for over a decade. We have used them across platforms, name changes and through rough times. Best rewards platform out there. Support is awesome and spot on. Can't say enough good things about this app.

Brilliant app. I've used for over a year now and it's a great way to get return custom. Great customer service too. Angie was friendly & super helpful. Highly recommend

This was a wonderful app until they switched it from free to paid. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really dissapointed and customer service was no help either. WARNING: DONT USE THIS APP there are much better apps for free out there. UPDATED 5/9/24: Smile.io reached out to resolve the issue to our satisfaction, thank you!

Failed to log in my account and seeked help from team, thanks Hannah for getting back to me quickly and got follow up by Hannah the next day. Careful tentative service.

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! The Smile Team✨

Joanna helped me a lot with my account. Thanks joanna!

I have been using this app for well over a year. And I really like it and most importantly the support is excellent. This is what usually makes you want to stick with an app - knowing you will get an immediate response and solution in the fast pace of ecommerce. Just wish there was a lower paid entry tier as it is such a jump to get some benefits which would be fantastic for a small business like mine.

Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨

Always very quick to answer any questions we have.

Lynn was extremely helpful and responsive with a solution oriented mindset! So far we are very happy with Smile and hopefully more updates and additions will come out!

excellent customer service. we are very happy with this program

Thanks so much for taking the time to leave a review! We really appreciate it 🙏 - Smile Team ✨

First of all, we still expect Smile.io to improve and offer comprehensive features, including monthly order reports and customized views, which is important to Shopify sellers to review their usage and evaluate the plan's performance. Having said that, the CX support team was helpful and reacted to our request efficiently and effectively. Highly recommend the service.

Service absolument impeccable, efficace, rapide, courtois !

Set up could not have been easier, & everything has been smooth since day 1. It does exactly what it says it will do, & has not required me to spend any time checking up on it or fixing things like happens with so many other programs. We've also been very pleased with the response from the customers, they really enjoy the rewards program, & is a good way to keep your customers coming back to you. I recently reached out to support with some questions regarding compatibility with an order integration app, & the team at Smile went way above & beyond to be sure all of my questions were quickly answered & lend additional support to be sure I ended up with the result I needed :)

Quick help and friendly staff!

Jade was incredibly helpful in getting our program set up. One of the reasons we selected Smile for our loyalty and rewards program was the reviews about customer service. Happy to report the others were right! Looking forward to being a long-time customer.

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨