Reviews for Smile: Loyalty & Rewards

fast - thanks Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team

I just installed the app yesterday and have had a great experience with the support team so far. I'm really looking forward to utilizing my new rewards & referral programs. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Such an awesome app. I absolutely love it and would recommend it to every business owner. Thanks for leaving a review! Don't hesitate to reach out if you have any questions. Smile Team ✨

Helped me fix it Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Vibe Jewelry

2025-02-06

We've been happy with Smile as our main rewards platform for several years and have consistently received great support from Lisa and the rest of the team. We'd like to see some additional features such as full integration without a pop-up (harder now with new customer accounts), more granular reporting for ootb emails, and a more robust segmenting engine, the cost and stability has made up for any lack of features. Great app. Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.

This app is exactly what I wanted to use! Very simple and great value for small business! Love it! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

So far so good, we installed it yesterday morning, by yesterday afternoon we were very comfortable with it. The app is easy enough to use and feels like Shopify which is handy and we can change it enough to feel like it's part of our site. I had a question about whether I can assign points to previous customers, so if I had someone who had placed four orders in the past can I reward them by giving them X points if they sign up to the scheme - which would in turn entice more people to sign up - and I didn't have time to engage with the live chat so just left my message and email address and shortly after a real person emailed me back with the step by step solution to my query which is pretty good going in my experience - plus it worked which is the main thing :) Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

A great app with a great team on hand to help! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I Thank you for leaving this lovely review! We are so glad you find the app easy to use and it makes your customers smile!

Support was great! Appreciated not just the response, but the relevant help articles to support the conversation. Thank you for leaving this review! We are happy to hear you had great support when you reached out.

Thank you for taking the time to leave this review. Our support team has reached out to learn more.

Thank you so much for taking the time to leave this rating! We really appreciate it 💖

I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 

Smile Team ✨

Mir wurde super geholfen und sie war mega nett und zuvorkommend Vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu hinterlassen! Wir wissen das wirklich zu schätzen 💖 Zögern Sie nicht, uns zu kontaktieren, wenn Sie Fragen haben. Smile Team ✨

Mise en place facile, support réactif et clair ! Merci beaucoup d'avoir pris le temps de laisser cet avis ! Nous l'apprécions vraiment 💖 N'hésitez pas à nous contacter si vous avez des questions.

Love this platform....super functional and love the VIP Tiers. Great Customer service too! We smiled reading this review! Thank you so much :)))

Awesome and friendly service. Been a happy customer for over 3 years.... Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

A winner for customer service alone! The functionality is all there, whats not to like! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Thank you so much for taking the time to leave this review! We really appreciate it 💖

We used the Smile Rewards app for about 4 years and it does what it says. No complaining about that. In these 4 years we hade some steep price hikes releated to what each abo tier can do. Initially the free tier had no order limits. You got less possibilities, but you did not pay. Then the next tier was 29 Dollars if I remember right. Now it's 49 Dollars with a limit of 500 monthly orders and if you overstep by 1 order you aren't able to access your clients data anymore. The only way is to pay the next tier (199 Dollar, great scaling btw) or to wait the next month and hope the order quantity goes down again. We found a great alternative with less money and more features. Thanks for taking the time to leave us feedback and help us make Smile better. We have reached out to you personally via email to help you with this.

Tennis Giant

2025-01-30

Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program. Thank you for your review - we really appreciate you taking the time to leave it!

Hele snelle en fijne service! We smiled reading this review! Thank you so much :)))

I had an excellent experience with Shelby’s customer service through Smile.io! She was quick to respond and answered all of my questions, even when I asked the same thing more than once. Shelby’s knowledge of the platform was impressive, and I truly appreciated her patience and helpfulness. Great support all around! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨