Reviews for Smile: Loyalty & Rewards

Style Boutique NI

2025-02-25

Staff are super friendly and accommodating! We appreciate this review so much as we pride ourselves on having friendly and accommodating staff so glad you think so too!

I had the delight of working with Maggie at Smile.io, she was phenomenal. I was surprised by how helpful and kind she was, and our website and it's customers are definitely in a better place because of her and Smile.io! Thanks so much for taking the time to leave this lovely review! We really appreciate it 🙏 - Smile Team ✨

Excellent app! Increased our customer engagement and customers actually love it! The tiered program is a big plus for our customers. The dashboard is very complete and the features are better than similar apps we tried. Also, the support staff has been a delight to work with. Quick, competent and courteous. Thank you for taking the time to leave this lovely review. We are so glad to hear that Smile's got features that work for your business and that you have a lovely experience whenever you speak with our support team!

We have been using Smile for our rewards system for many years now and have never had any issues. The couple of times we have had questions over the years, the staff at Smile have been very helpful and prompt in responding. Our customers love that they can be rewarded by shopping with us, and cash in points for discounts without needing to wait for a sale. Thank you for this lovely review - we are happy to hear you've had great customer experience when speaking with Smile and that your customers love using the app!

Thank you for taking the time to leave a review!

We’ve been using the Smile.io app for many years now and are really happy with the way it manages our loyalty programs. The interface is user-friendly, making it easy to navigate and implement various features that enhance customer experience. Recently, I encountered an issue that I thought might be difficult to resolve, but I was fortunate to receive assistance from Enzo. He went above and beyond to ensure my problem was addressed promptly and effectively. His dedication and support made a significant difference, and I truly appreciate his efforts. I’d recommend this app to anyone looking for an easy to use loyalty program with five star support when needed. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨

Ezra was super helpful and quick to respond! They provided a clear, detailed answer to my question and even followed up to make sure everything was covered. Great support experience—thanks again! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. 
 Smile Team ✨

Thank you for your review and feedback. A member of our support team members has reached out via email.

Smile.io was easy to install and configure. The support team was very helpful and responded to all my questions promptly. I highly recommend Smile.io Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Holy Thrift

2025-02-21

best support service! thanks joana Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Very good support from Lisa. Prompt to reply and solved the issue quickly. Thank you so much for taking the time to leave this review 💖

App (also in the free version) is great! You get more or less really great value for nno money at all - hard to find in other apps on the store. Also support team is more than helpfull and has a great feeling for customers and their special needs (especially for small businesses)! I can totaly recoomend the app the the support team! Love it! We smiled reading this review! Thank you so much :)))

We ran into an issue after launching with Smile.io, but Shelby from their support team was absolutely fantastic. She was super friendly and incredibly helpful, quickly jumping in to sort things out for us through live chat. It was such a relief to connect with someone knowledgeable in less than 5 minutes! In a world where customer service often slips as companies grow, Smile.io really stands out. I totally recommend them if you're looking for a service that truly supports you. Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Lisa was very helpful and effecient. Many thanks Thank you for your review and feedback. I've reached out via email to address this with you.

Thank you for taking the time to leave this review!

Very great customer service team (talked to Shelby) and the app works really well. We smiled reading this review! Thank you so much :)))

Vibe Jewelry

2025-02-19

great customer service We really appreciate your review - thanks!

Great FREE program with lots of options as well as fairly priced paid upgrades. Quick and helpful chat support. Great integration with Shopify POS as well. Customers love that I can help keep track of and redeem their points for them when they shop in-store as well as online. Thank you for your review and feedback. A member of our support team members has reached out via email.

Easy to use and great CS Thank you so much for taking the time to leave this rating! We really appreciate it 💖

I had a great experience with Lisa from customer service. She helped me navigate the app and solve some concerns I had. She was quick and very easy to talk to :) Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Customer service was great. Thank you Hannah! Thank you for taking the time to leave this review!

Although I’m currently only using the free plan, the explanations for each section are clear and easy to understand. I encountered some issues during the setup, but after consulting customer support, they made adjustments for me based on my specific problem. It was really helpful and friendly! Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨

The customer service of the Smile.io team is such a gold standard! They have really went above and beyond to accommodate my account to really fix all my needs. Their follow up has really shown how much they care that their customers are able to use their software effectively and I would highly recommend this app! Shout out to Karen, Jade and Joana for showing how much they care. Thank you for taking the time to leave us this 5-star review! We're so glad that we could help. ☺️ Smile Team ✨

It’s been helpful to a point, but once you go over your only allowance you can’t access any admin. If it doesn’t ever go back under the limit I was told I still can’t access it unless I go up to the next level which as a small business is out of my league. Fortunately Andrea came and answered my call and helped me out. So I can access the admin section and amend it and answer customer questions. Thank you for your review and feedback. A member of our support team members has reached out via email to address this with you.