Reviews for Smile: Loyalty & Rewards

The Bread Essentials

2024-06-08

Canada

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

thorough and quick! shelby was great!

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!

Service client super réactif et efficace !

Excellent service! 10/10

Absolutely awesome service

Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.

This app has been extremely difficult and confusing to setup. I have a designer putting things together and it's taken a long time just to have it look aesthetically pleasing. We added the login block on the loyalty page and then it just randomly show up on our homepage. Trying to get a fast response for needed support is actually impossible. This app costs $200/month and they take hours to respond to customer requests. The fact there's no live chat support for this app is kind of mind blowing when $10/month apps I use have instant support and assistance. I actually wish there were other viable options out there as this app is terrible when you combine what they offer vs what they charge.

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Great customer service

türkçe dil seçeneği olmaması çok kötü üstelik türkiyedeki birçok marka kullanıyor yazmışlar en azından kendi çevirimizi ekleyebilmemiz iyi olurdu

Perfect app and great support when you have questions!!

Love Smile! I was very apprehensive about adding rewards app to my store because I don't code. But Smile is very user friendly. The support is also one of the best I have experienced. I would recommend it to everyone.

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

The client service was perfect. Thank you Joana for everything , your help and your prompt replies !

Top app, works perfectly x

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Very helpful with any questions I’ve had throughout the years. And my customers love being able to rack up points for rewards!

Great support ! Thank you !

The support guys at Smile are always responsive and very helpful in answering any questions that crop up from time to time.

Ezra was very professional and kind. Follow up was amazing and helped me find a solution.

Fortune Cookie Soap

2024-06-03

United States

I've been using Smile for years and haven't run into many issues. All issues I've had, have been resolved quickly. Recently, Lisa was able to help answer a few questions I had about the app, my Shopify theme and customer reviews.

Excellent app. Good customer service.

We've long used Smile and have had a good experience. Customer service is always very responsive. Lynn was helpful as we navigated moving our account to a new platform.