Reviews for Smile: Loyalty & Rewards

This is an impressive app with great functionalities. Jade from customer support had a lot of patience with me during the onboarding and helped me excellently. It's not worth 1 star less but please Smile team add the Dutch language as soon as possible. (now it's mixed dutch & english in the app and that looks noobish)

Joana was quick, informative and responsive in helping to resolve my issue seamlessly. Thank you

Amazing customer support. Really wanted to help me make the app work just for me!!!

Lisa and Andrea were really helpful and quick to respond to my questions about Customer Emails. Thanks again!

Lynn P was quick to respond to my questions and concerns. She was helpful with her step by step knowledge of getting me set up properly for my business.

The app support team is very good, and very helpful with setting up and optimizing your program. There's tons of resources they provide to help you set up your program in the most effective way possible.

Perfectly Natural Soap

2024-04-23

United States

With both in store Shopify POS and online sales, we love how seamless this system is. We've used it for years now and are very satisfied.

very happy with app, customers love our smile rewards. Good customer support

Cheese Grotto

2024-04-23

United States

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you!

Simply perfect support - could not be any better

Erin.Lane Bags

2024-04-22

United States

Super easy to use. Pretty much a set it and forget it app. When needed, support is quick and helpful. My customers love the rewards. When I had a question about the program (I have a legacy plan so I wanted to check to make sure everything was working.) Lisa took my question and forwarded it to Lynn. I was told it could take 24 hours to respond. Totally cool. Instead it was like 34 minutes. Lynn clarified all of my questions. Not only that, instead of upselling me, she assured me that I have all the features that I want and need in my legacy program. Amazing customer service all around.

Lisa did an amazing job! - This is an awesome app! - Thank you Lisa!

easy to use

fast response and great customer service.

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

Fast and easy. The customer service team very effective and friendly.

Smile has been incredibly helpful for retaining customers and driving new growth. Thank you!

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

It’s good

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month. Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services. So long as Smile keeps offering this outstanding service, they have a dedicated customer in us! Thank you!

Easy to use and works as intended. Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!

The app is easy to use and the support, specifically Jade, is very helpful.

I'm a new user about this app. Great service, fast response! Appreciate it:)

Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme. The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.

Helpful customer service