Reviews for Smile: Loyalty & Rewards

They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!

Have had Smile.io installed on our shop for a few years now without complaints. Always great customer service -- Thanks Lynn!

The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.

2nd Story Goods

2024-04-12

United States

I would highly recommend using Smile. The product itself is great and user-friendly, and their customer service is fantastic! The free plan really works well!

Amazing app! We've been using Smile as our rewards program for a long time now. What we really appreciate most is the genuine support the Smile team provides. They're always willing to help.

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

Distinctively Hers

2024-04-11

United States

Great service today when I was having an issue. It was resolved quickly.

Jolly Pets

2024-04-11

United States

Jade was so helpful to us to in setting up the app blocks in our theme editor. She stay in the chat with myself and my coworker basically all day until we ran out of questions for her. Very responsive and solved all our problems!

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

Jade was very helpful in getting my issue figured out!

Great interaction and help from Joanne, fixed the issue I was running into!

Hannah from Smile was great at finding the answers we needed, making sure that we had the right tutorials for connecting points to customer accounts. Thanks Hannah!

Amazing customer service from Joana. She and her team help me a lot for the problem that I had.. Thank you all for kind and hard work.

Jade was very helpful and attentive. Thank you!

Customer service the best, really appreciate the effort to solve my issue

Great App and quick to respond to any questions when setting up :)

I’m new to the app, and Jade has been fantastic in helping me navigate a customer question! Thank you so much!

Smile.io is a great service for our Shopify store. We run both an e-Commerce and Brick & Mortar storefront and the loyalty program backed by Smile.io syncs everything beautifully. Our customers have never been happier to be part of our "Tea Club". When we ran into a scaling issue, Smile.io's team members Karen, Andreandana, and Jade on the support team were quick and flexible, helping us stay on track and meeting our growth goals! Smile.io is a great product, we highly recommend trying it out!

Thanks for leaving a review! Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂 Yours in Loyalty, ✨ The Smile Support Team ✨

Buttercloth

2024-04-08

United States

Amazing experience! Lisa was very patient and helpful. Our team appreciates her and her assistance.

Straight forward user interface and responsive, friendly customer service

Brandon and Joana have been a really big help over the last few days with all of our questions, and we've made so much progress and improvement to our store thanks to their assistance. They have been incredibly thorough and I'd like to thank them personally for helping me understand the app and how we can make it work the most effectively within our network. The team on the support chat as a whole have all been very helpful from the first day we installed smile. And the app itself is versatile, easy to use, customisable, and has lots of cool features! Would definitely recommend :)

I was having some major problems and she was absolutely AMAZING!! She went into my account and fixed everything that needed fixed. She was very kind and answered all of my questions as well.

Lisa was very helpful. We solved our issue and are happy to keep using the smile program