Reviews for Smile: Loyalty & Rewards

Excellent service! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!! Love this company to reward loyalty to my customers! Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨

I'm new to the app but it has been good so far. Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today. Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly. Thank you so much for taking the time to leave this review! We really appreciate it 💖 Smile Team ✨

Easy to use, with helpful customer service Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

quick, friendly response and helpful and relevant content to guide me through troubleshooting. Thank you, Lisa! We smiled reading this review! Thank you so much :)))

Great customer service. Thank you! Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend! So glad Shelby was able to assist you and thank you for your lovely review! :)))

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa. We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)

Great ..Easy to install and run the program Thanks for taking the time to rate us 5 stars! Smile Team✨

Day Designer

2024-12-04

The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement. Smile's customer support has always been responsive, helpful, and friendly - nothing short of outstanding! We highly recommend the Smile app for your customer loyalty needs! Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!

Was able to resolve the issue immediately Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

Customer service went above and beyond. Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨

I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had. Thanks for leaving a review! We agree that Lisa is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Thank you for taking the time to review Smile!

Thanks so much for taking the time to rate us 5 stars! 🤩

Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step. Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and professionalism. Definitely a great experience! Thanks again, Ezra! Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Lisa was very helpful. It was fantastic to learn that the reward points could be redeemed both in-store and online. Great app. Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5/5 - Incredible Support Team! I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive. Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional. It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!

We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way. Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩

It's very easy to use. the team was very helpful and guide me for everything I needed. I strongly recommend it

awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works. So glad Joana was able to assist you and thank you for your lovely review!

Thank you for your review. Our team have reached out to learn more about how we can support you!

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients! Thank you for taking the time to leave us a 5-star review! 🤩