Reviews for Smile: Loyalty & Rewards

I've Only Just got this app, But It is super easy to use and understand which I need! And i think this is just what I need for my store I am so happy I found this

We used Smile.io to set up our loyalty and rewards program. The app has a great logic and nice features, especially the Stamped.io implementation. Nice automation and personalization. What I really miss and a huge loss is the expressions that are hard coded and can't be translated - hopefully gonna be solved soon. Also, quick and cool support, I was in contact with Maggie and Roel. High five for those guys.

I just started using the app today and any issue I had, there was fast help with positive solutions. Really good support team.

I keep having issues with this app. I loved it to begin with. I wanted to be able to award my customers for being loyal and making multiple purchases and to replace my punch card system. It doesn't always give them their points, and when it notifies them that they have a reward, it never works right when they click to use them. Seems to have some bugs and I hope they get it fixed soon.

One of the best apps and so simple for engaging with customers. I highly recommend this app big time.

Just installed it at my store today casenmore.com. Looks and feels amazing. Hope to get most out of it. Thanks.

Finally a full featured rewards program that's reasonably priced and even has a great free option. Had a quick question with customer service after sign up and the chat with Maggie was friendly and efficient. Had our first customer using the program in under an hour.

I believe this is the first negative review I have ever left on a Shopify app, but I would like to hope that this review will help other merchants from wasting so much time and money as we have on this program. The sales team will promise the world before signing up, then once you're signed up, you get nothing. We started on the enterprise plan for a number of months before realising we should have been put on the 'professional plan' from the beginning and saving $400 USD a month in wasted costs. The sales team gave us the impression we would need to be on the enterprise plan in order to get the full features, which was not true. We have not been impressed by the level of support at all. There is literally no support with anything. The sales team will bend over backwards to call and promise what you will receive after signing up. Yet once you're onboard and have any issues, either in regards to the software itself or billing related, you'll only receive canned responses with no accountability for problems on their end. The software is ridiculously overpriced for what it is and the price does not justify the resulting revenue from the program. You'll be better off setting up a number of customer win-back/loyalty campaigns using marketing automation software which is the direction we'll be heading. The software has a good looking UI, but the support is non-existent, there is zero accountability for problems and the price is not justified. I would give zero stars if possible.

Works absolutely perfect @ https://earthathousandwords.com :) Come check us out! Use code 'Nature' for 10% off your first order! :) God bless and good luck.

We were immediately interested by features that could be part of the paying plan and wanted to upgrade, but they don't show anywhere what these features exactly are and how they look like. We contacted them to ask for a few days of free trial to only see what the features actually are before purchasing them, which seems common business sense. The support frankly abruptly rejected this demand, telling us that since there is no long term commitment, we can very well pay $50 to see what their paying features are. I find this approach disrespectful.

Customer service quick to assist and very personable, and the launcher has little affect to page loading speed. Need to set up properly and get the programme under way. Would be better if you could select 1 app to sync with on free programme to see the integration and build a level of trust before committing to the plan. Shall review this once it has been running a while.

Maggie helped me with my issue in lightning speed time. Great customer service, great app, and great people!! Just about to have it launched on our main site and we couldn't be more excited!

It's been great so far. Easy to set-up and customers are responding well to it. Came well recommended from a friend. Very happy.

Singal's

2018-11-09

Canada

Simple to set-up and get going with minimal effort. Program set-up is quite flexible and you can pick and play with different options depending on what you want in your program (Only Referral, Rewards or combination) even in the Free version. An important improvement would be to able to send people a link to the rewards launcher/program page. Right now (as much as I can tell), the only way to tell people about the program is to tell them to go to the home page and click on the launcher instead of being able to send them a link which would be a lot more useful.

So far, so good!! I love being able to reward customers without a ton of work on my end! Smile has done everything I need it to! I also love that I get to name my rewards points (or, in my shop, glitter bombs!!)!!

We've been using Smile for several months now at PNW Journey and we love it! We're seeing decent engagement and getting good feedback on our program. Smile is easy to setup and allows for lots of customization. The people that we've interacted with at Smile have all been great to work with. We highly recommend this rewards platform.

It seems very nice app, I hope it will do the job. Now I have to fill other 50 characters. Blah blah blah :D

We have been with Smile.io since we joined the shopify platform in February of 2017. It's been a great platform to work on and when an issue does come up (which is not very often), they have a great and knowledgeable team to help you out. Customer service is superb from top to bottom, Thanks Maggie! We recommend using Smile.io.

The reward points rules are easy to setup. It is intuitive for customer to navigate and learn the rules. I enjoy using this app in my pet toy online store

I used this app to setup a customer reward and light ambassador program. It is simple enough to quickly get configured but flexible enough to bend to some edge cases and workflow for my processes. There is no API access in non-enterprise versions which is why I did not give it 5 stars but sounds like they work with customers to customize and integrate in enterprise version which is super valuable.

I just downloaded this app. I am hopeful that it will help with client retention and show our appreciation to our loyal clients.

We initial installed this as a way of rewarding our customers... since then the app has been improved time and time again with more options for customisation and ways to reward. The app continues to grow and is an important part of our business.

Why can't I give this app more than 5 stars, conspiracy? This is just the best Loyalty App in the Shopify App Store, what are you waiting for and not adding it to your store and still reading my review? This app fits perfectly for our store and the first 500 customers free deal is a great way to get acquainted with the app. We mostly get most of our purchases through our ShopifyPos App so we needed a Loyalty Program that works well with that and our online store. They promised me that the app would be ready for my customers to spend their points in store mid June and they kept their word and delivered it in June, awesome! It is very easy to install and looks great on the pc and especially on your smartphone which is a must these days. We have seen an increase in sales and our customers are very excited when you offer them a rewards card! We also combine it with members only store sales, which are a huge success! I am anxiously waiting on the option to being able to spend points for a chosen charity and help a good cause. Oh, they also have super duper fast and great customer service and can directly ask help from their devs, which I find a rarity. Keep up the awesome job, I have become a true raving fan of Smile: Rewards & Loyalty App!

Love the concept of the app, but fairly frustrated with the customer support and troubleshooting thus far. Pros: The Concept & Easy to set up. Cons: Zero troubleshooting, no customer support over the weekend We have had 2 major hurdles with our app since starting it earlier this week. We reached out on Thursday evening for help with an issue and had moderate help throughout the day via chat on Friday, but the issue was not solved, and we were told we had to wait until Monday for this issue to be fixed when another rep would be back who could better assist me. Not a major issue, but still frustrating. The second issue seems to be a glitch in the app or something wrong with how we set it up for our VIP Tiers, not sure. This is causing our customers to not show up higher than the lowest tier, regardless of qualifiers achieved. We reached out on Friday for help, but their customer service was gone for the weekend, including the email listed for urgent requests. I handle a lot of apps, from a lot of developers and usually can find the solution to problems like this fairly quickly. However, the smile backend has zero troubleshooting help that I can find for this issue. It has very clear and defined info on how to set something up, but zero guides on how to troubleshoot any problems that arise. I understand people don't want to work weekends, but for an app of this size, and this importance, I feel this is inexcusable. The internet never closes and having an app that literally requires direct customer engagement and involvement like this needs a support team that can help every day of the week. Regardless of the lack of support over the weekend, there is still a huge problem with no troubleshooting help, and it confuses me an app of this size can care so little for helping their customers through problems. Give us the power to solve problems ourselves if you aren't going to have a weekend shift. We announced our rewards & VIP program, then immediately got hit with customer service questions from our customers who are angry, confused or frustrated that their VIP tiers are not showing up correctly. So our customers who were most excited to take advantage of this program, are getting an introduction to our rewards program in a negative way. This simple error here has lead to a pileup of work for us, frustrated customers and a steady 5+ hours of work on my end within the app trying to fix it alone. I imagine my problem here is not that complicated to fix, but I am at a standstill. Not a great start to an app we were excited about. Lesson learned though, we should never launch a new app like this prior to the weekend if they don't have 7 days a week customer support. Update: Raised review to 3 stars after being reached out to about this issue on Monday. Update2: Back down to 2 stars. It does the basics, and we will continue to use it due to not having the time to set up a new plan on another platform until after the holidays. I have 3 new issues to share here. Issue 1: VIP Program. We downgraded to the free plan because the VIP program did not go as intended. From the beginning, it simply was not clearly defined and caused a lot of confusion. As a result, I was having trouble getting people set up in the appropriate VIP tiers for past purchases, and I followed some advice from their CS team to temporarily change from a dollars VIP program to a points VIP program. I was not informed, nor smart enough to notice, that in doing so there are no safeguards in place to stop you from rewarding hundreds of customers with thousands of dollars in free merchandise. As suggested, we changed to a point system temporarily to see if that would help get people to the proper tier, and due to the ratio of dollars to points being way off (1000 points is wayyyy easier to get then $1000 spent) hundreds of customers automatically qualified for our top tier VIP program without actually spending the money to do so. We made a huge mistake and had to cancel the program altogether - in addition we then had to honor many free gifts for our customers due to the mistake, and offer alternative prizes to those who qualified for a tier we simply couldn't afford to do (multiple people who $100+ value in products). This was largely my mistake, not theirs, but a simple warning somewhere along the way mentioning that the dollars to points ratio does not change automatically when you change the VIP qualifiers would have saved a major headache. Such a situation should have a warning in place prior to rewarding hundreds of people. Issue 2: Referrals. We have free stickers on our website as a great first touch for new customers. However, the referrals program will still work for people who are referred to our website, but end up just purchasing free stickers, and nothing of value. Despite the "this coupon only works if the customer spends $X or more" the referrer still gets the referral bonus regardless of amount spent. Not an issue for companies that don't have free products on their site, but a major issue for us. We do have a note on our FAQ page that notes a referral where the customer spends under $10 will be automatically removed and then we manually remove any of these referrals on the back end. Seems like this would be an easy fix, but when confronted about it Smile was unable to help us. Issue 3: Integration at the free level. The lack of any integration with the free plan is frustrating, especially when we want to simply integrate it with our customer service platform. As a result, any customer service related issues in regard to this app (a daily thing) have to be manually adjusted in the app itself, instead of the customer service app ticket. I do not want to upgrade to the $100+ a month just to integrate this app into our customer service app. Alrighty, I am done rambling. Hope this helps.

MudLOVE

2018-10-31

United States

This app is very useful and Maggie from the support team was very helpful for several things that we needed help with.