Reviews for Smile: Loyalty & Rewards

Wish I had found this earlier! Get this app. It's really worth it and much needed. Would definitely recommend!

Nice app. Thank you. Very helpful for a newbie like me.

So far so good! Just switched from another loyalty program that I thought was great, didn't think this one would be 10 times better! Highly recommend!

Good app, been using it for a couple of years now. Handles itself which is great and customers use it very often. Had some trouble and contacted their support, Maggie fixed the issue for us no problem. Didn't link us to some complicated documentation for us to follow, just went silent for a few minutes and came back saying it was all fixed. Highly recommend.

I think this is the #1 app shopowners should be using for discounts. No email opt-ins, no wheelio, but this reward program. It was a 5 minute setup, the free plan has all the feutures you need, looks very, very clean on your webshop too. I thought the integrations with fb sharing, email referral, tweeting and instagram follow would be slow and distracting customers to other pages, but it's not. It works perfectly fine and not distraction on both mobile and desktop. I'll report in a month a new review about how the results it got me, a this is very easily trackable with the included analytics inside the app.

Perfect for my shop and customers. No more sending freebies or discount codes, now they have to earn them through a point system. :D

I love this app. It just brings so much more experience for our customers.

This app is awesome in every way. 1) Install went perfectly. 2)Customization is great and very easy to do. 3)Contacted them for support and they got back to me very quickly. 4)The color branding is perfect. 5)The loyalty points and referral programs are flawless. 6) The best part is that this is the FREE version. I can only imagine how much I will love the paid version. Thank You and keep up the good work. See it in action at www.gruntshop.com

Had an issue with my set up - Spoke to Maggie on live chat and it was sorted in 10 seconds ! Absolutely brilliant she was so any doubts i had about upgrading and paying for Smile have gone away instantly - Top class customer service - Cheers Maggie !!!!!

We have been using Smile.io for over a year now to manage our loyalty and referral program. Recently, we decided to integrate the platform with our store to a greater extent and I am especially surprised at how good and responsive the their customer service is. Special shout out to Maggie M for the timely and pro-active assistance.

Maggie did a fantastic job figuring out my the issues I was having and fixed them in less than a minute in the live chat! Very pleased!!

Easy to use and quick Results...............................................

Love this app and the add-ons. Customer Support is always super helpful. I do wish there was a mid range for pricing as $59 is pretty steep when all I need is to customize some text :)

Love the app! Had a little trouble at the beginning with Reward Codes but after chatting with Maggie she cleared everything up and not only told me how to fix my problem but went ahead and fixed it for me!

AWESOME APP. Like i love how much you can do on a free plan.

Maggie was helpful..................................................

Great app - super easy to use :)

Catjaniga

2018-02-21

United States

The more we dug into the app the more impressed we were with the app. 100% worth installing. Love the interface and all the options! Game changer.

So far so good! Nice and straightforward setup. Maggie has been great with support :)

we are a small store (10-15000 visits per month, a few thousand customers). The launcher, without an intent page has murdered my conversion rate. The points don't show on my customer account page, so I cannot promote the service to customers, without losing them via the terrible UX and limited positioning of the launcher. My only alternative to provide proper is to pay 600 a month, which I'll get no return on and cannot afford to invest in with a customer list only in the 1000s. It feels like a honey trap / bait and switch tactic. Fundamental user experience requirements should absolutely be a prerequisite for a paid app. There's a lot of great functionality in there, but not one I'm willing to take a 40% conversion drop on new business, especially with Shopify itself being so limited in its design flexibility out of the box. I'm not willing to plough dev resources into solving problems that ae solvable out of the box. As a consequence, I've decided to accept any reputational damage from halting the programme while I try to find a suitable alternative. Take a look by contrast at the flexibility of positioning of surveys and polls etc on a solution like Hotjar - it manages to be both visible and unobtrusive. (it's a different type of ap, but the launcher is near perfect and still carries their branding on the lower plans, which is fine) It's a shame, because otherwise I was 100% bought in to your journey and the functions you offer, but the pricing plan vs feature set doesn't feel like advantages when moving through the plans, it feels like blackmail, leveraged against my own promotion to customers and desire to provide a good service offering to my customers. I wish I'd read more before I committed - the sales patter doesn't match the experience of using this properly. I'm sure it's fine if you're fishing around with a free plan and not on top of your user stats. I am on top of mine and unfortunately, an otherwise excellent app is destroyed by the simplest oversight in UX - classic case of a developer thinking of themselves without considering an end user.

Maggie, was awesome she helped me right away and solved the issue within seconds

Fiona was a star, very quick, very helpful - lets hope the app helps sales!

Very good app and Fiona really helped ! I do recommand it

such a nice and smart app, enjoying it

I just installed this app and so far I'm loving it! Maggie was of great help and pretty much set everything up for me in no time. Thanks Maggie, you're awesome!