Reviews for Smile: Loyalty & Rewards

Very good service and great customer engagement programme

Awesome new app! Highly recommends.

Poloz R Us

2018-03-29

United States

So far so good!! I can't wait to share the news of this with my customers! Had a slight confusion with setting it up, but thanks to Maggie in customer service, its up and running in no time!!

good option for someone who wants to try a rewards program, but doesn't have the cash yet to spend on paid options

This is a honest review of the Smile.io app. I love the concept of points, referral, and VIP programs. Its a good way to grow your brand providing incentive marketing to your brand however, if you want start off using the free plan. It's going to be frustrating because the launcher or icon is going to block your live chat support if you have any and block social proof pop up as well. The icon only has two placement options and that is bottom left or right. No other adjustment. For those successful shopify owners and want to add this using the free plan. It may frustrate you with the icon blocking your live chat or other third party apps down below. The pricing plan is a jump up to get you to pay for features that should be by default. If you want the good plan. its going to cost 600 off the bat. I passed this statement to the Smile.io team and they are addressing other ways to improve on the icon placement as well other free features to help you grow your revenue as this is their priority number one. I gave this a 3 star because the icon was frustrating as its blocking apps and other things in the footer of both desktop and mobile. They need more options like middle left or right. It would have gotten a 5 star but that was the issue and forgot to add in at least a default template page to help you grow in the free plan.

Beautiful UX/UI \:D/ Your review is too short. Enter a comment that is at least 30 characters.

If you dont have this app youre missing out!

The perfect loyalty programme

Smile.io so far is a very good app so far, which adds up a lot to an e-shop and keeps customers very happy! It would be an extra benefit, if all the users of the app get informed when there are changes and updates in the app, so that we can take advantage of the new stuff. But generally I'm very content. And Lynn from customer service was very fast and very helpful when I had some problems with the app. Keep up the good work!

good service !thank you Maggie M .

So far so good! loving smile and Maggie in support was amazing :)

This app is great! Had an issue and just dealt with Maggie in the chat room. She responded within seconds and solved my problem with ease. Extremely helpful and pleasant!

Customer service is awesome and incredibly fast. The app is really useful too. Thanks

Smile.io is the best! Their customer service is helpful and incredibly responsive. Maggie was great :)

The app is awesome! Complete features and good customization (a bit limited in the basic plan). But the best thing support, they assist you very fast and efficiently.

Maggie is MOST AWESOME, you don no what your missing. Appreciate all the help!

Brilliant App and brilliant support - Would definitely recommend! Had Maggie helping me on live chat within minutes of contacting support, she was very helpful, quick and knowledge! Thanks again Maggie...!

Outstanding customer service and great app. Maggie has been amazingly helpful!

I’m about to launch my Smile rewards and referrals program in a couple weeks and I’m pretty psyched. Setup has been easy and the team at Smile that I’ve been in contact with (Fiona, Maggie, and Tyler) have been super helpful in helping me customize certain aspects to my needs. It feels like every feature you’d need to have is already built in or there’s an easy workaround to get it the way you’d like. Highly recommended thus far, and not expecting that to change at all once the program is fully operational. 5 stars!!

So far, so good! Excited to see how this app words for my online store! Had a tiny bit of an issue setting up as I missed something but I used the online chat option and Maggie was able to help me figure it out in minutes! Definitely amazing customer service!

Just brilliant and so easy to setup and use.

Super useful! One of the few apps I installed and love!

Great App Would recommend it. Will defiantly Purchase at end of trial

Bembel

2018-03-13

Pakistan

Its great! wonderful layout. but they must cut down on the prices.

Great App! Thank you from THE TEA CO. www.theteaco.com