Reviews for Smile: Loyalty & Rewards

VIM & VIGR

2021-04-14

United States

Love the functionality and ease of set up — however this app appears to be having a noticeable negative effect on our site speed.

We have recently added this app to our store based on recommendations and looking forward to getting more conversions.

Such a simple set up and our customers love the perks! Thanks to everyone involved for making such an accessible app!

This application helps us to boost our sales. Multiple options. Easy to use. Great support. We recommend it.Really recommend!

This app helped me develop a reward program for my customers. One negative is that I could not customize the box. What we did not enjoy was the fact that we could not resize the pop up box on the website.

helpful for my store will be getting more traffic when launching. will definitely keep updates of how it goes

I really love using this app! It's added a fun shopping experience for my customers as well as an incentive to be an active shopper! I definitely suggest this app!

Love it! Simple to set up and very appealing on the website. My customers love that they can get reward points and referral points.

This app is perfect for the loyalty program and rewards system we were looking for! It's super simple to set up, easy to navigate, and it has a free version that works really well, which we LOVE!

LOVEEEE! IF YOUR'RE HESISTATE, DON'T BE, THE EASE OF THE INTERGRATION ALONE IS ENOUGH!!! THANK YOU!!!

Jackie Smith

2021-04-08

Argentina

It was a pity to hear that we cannot develop emails in HMTL anymore. We hope in near future, to be able to translate all the program ( including nudges ) as for most of our customers who doesnt speak English, it´s not easy to understand when we show half in english and half in spanish.

I downloaded the app because the pricing structure looked clearer and fairer than most of the other loyalty apps that I looked at, so kudos for that. Unfortunately, the free version looked really nasty in terms of the pop up design and colours. I had intended to go for the £49 a month version, but the look of the free version put me off risking it. If there had been a 7 day free trial of the paid version, then I would have persevered. Hope this feedback is helpful. EDIT - I persevered with the free version and found it easy to use. The free version is obviously a bargain. I will consider the paid version after a few months of using the free version. 1 star knocked off only because the paid version lacks a free trial.

me gustaria que elidioma se pueda escoger sin la necesidad de comprar asi daria una experiencia de uso mucho mejor y comprar en un futuro la opcion pagada

This is a great app to use to get started with reviews! Customer service is super helpful as well :)

Absolutely love the Smile.io Loyalty and Rewards app. It really incorporates everything we need to build our engagement and customer retention. Smile's support throughout our onboarding has been exceptional. Christian, in particular, really went above and beyond to ensure no stone was left unturned when it comes to ensuring our Loyalty Program has been set up for success and provided so many recommendations and tips and a great follow up email so we get the most from the Smile.io App. Amazing suggestions and really excellent support for our program. Thanks again, Christian!

The app works really good and helped me set up a nice loyalty campaign. Also the customer support is excellent! Can 100% recommend this App.

This app has really slowed my website down, I'm not certain the benefits outweigh negatives in this case

Great app, that I warmly recommand! Great support! And very good third party apps to integrate! Special thanks to Joana for the excellent support she provided to me.

I have been a smile fan for over 2 years, and I cannot praise them enough. The customer is fast, friendly and extremely helpful, the app itself is a work of art, and the integrations seamless. 10/10 would recommend!

It's awesome! I love it! This makes our loyalty program much more efficient and effective. Currently using their free plan and planning to use the paid version.

Very easy to set up. I haven't had a chance to see the campaigns run just yet but the setup was a breeze. Very intuitive and user friendly.

Naturally Canada

2021-04-01

Canada

Joana was just amazing! She went above and beyond to explain everything to me with examples. It's the level of customer service you rarely see these days! Thank you Joana!

I had this app for a little over a year, and it was great. It wasn't until a couple months ago my store started to slow down. Many factors in my speed test pointed to this app. I reached out to CS, they assured me all was fine. But today i decided to remove the app, and my website has improved so much speed wise. I dont know what the issue was, maybe a bug. I don't know. But sadly i had to remove this app from my store.

DanceWear Corner

2021-03-31

United States

I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.

I'm very impressed so far with the Smile programme and looking forward to using it with my customers. Really appreciate the great customer service too. Larry was extremely helpful and clearly explained the answers to my questions and what I needed to do. Thank you.