Reviews for Smile: Loyalty & Rewards

What a great app. There are so many products out there but this is by far the easiest and simplest for updating, viewing and simple metrics. I just wish there was a slightly cheaper option for small business like me. Thanks Louise

Does anybody know if the points can expire? I haven't tried it yet because we need this feature before we make any decision. Can anybody help me?

Simple and easy to setup. Gives you everything you need in the free option when just starting out. Excited to see how the points and referral program work.

Customers received an email with notification of rewards but they say they can not use their points earned... so??? it is useless, doesnt work for its purpose

Love this app! It seems like more functions were added recently too which is awesome. The only thing I wish would be changed back is for the pop up launcher to show text on mobile phones again instead of just an icon. The text was what made people click on it in my opinion and the majority of my customers are on mobile devices.

Love it so easy to use, one of the better apps I have downloaded does exactly what it says it does.

We used Smile.io to set up our loyalty and rewards program. The app has a great logic and nice features, especially the Stamped.io implementation. Nice automation and personalization. What I really miss and a huge loss is the expressions that are hard coded and can't be translated - hopefully gonna be solved soon. Also, quick and cool support, I was in contact with Maggie and Roel. High five for those guys.

I've Only Just got this app, But It is super easy to use and understand which I need! And i think this is just what I need for my store I am so happy I found this

I keep having issues with this app. I loved it to begin with. I wanted to be able to award my customers for being loyal and making multiple purchases and to replace my punch card system. It doesn't always give them their points, and when it notifies them that they have a reward, it never works right when they click to use them. Seems to have some bugs and I hope they get it fixed soon.

I just started using the app today and any issue I had, there was fast help with positive solutions. Really good support team.

One of the best apps and so simple for engaging with customers. I highly recommend this app big time.

I believe this is the first negative review I have ever left on a Shopify app, but I would like to hope that this review will help other merchants from wasting so much time and money as we have on this program. The sales team will promise the world before signing up, then once you're signed up, you get nothing. We started on the enterprise plan for a number of months before realising we should have been put on the 'professional plan' from the beginning and saving $400 USD a month in wasted costs. The sales team gave us the impression we would need to be on the enterprise plan in order to get the full features, which was not true. We have not been impressed by the level of support at all. There is literally no support with anything. The sales team will bend over backwards to call and promise what you will receive after signing up. Yet once you're onboard and have any issues, either in regards to the software itself or billing related, you'll only receive canned responses with no accountability for problems on their end. The software is ridiculously overpriced for what it is and the price does not justify the resulting revenue from the program. You'll be better off setting up a number of customer win-back/loyalty campaigns using marketing automation software which is the direction we'll be heading. The software has a good looking UI, but the support is non-existent, there is zero accountability for problems and the price is not justified. I would give zero stars if possible.

Just installed it at my store today casenmore.com. Looks and feels amazing. Hope to get most out of it. Thanks.

Finally a full featured rewards program that's reasonably priced and even has a great free option. Had a quick question with customer service after sign up and the chat with Maggie was friendly and efficient. Had our first customer using the program in under an hour.

We were immediately interested by features that could be part of the paying plan and wanted to upgrade, but they don't show anywhere what these features exactly are and how they look like. We contacted them to ask for a few days of free trial to only see what the features actually are before purchasing them, which seems common business sense. The support frankly abruptly rejected this demand, telling us that since there is no long term commitment, we can very well pay $50 to see what their paying features are. I find this approach disrespectful.

Works absolutely perfect @ https://earthathousandwords.com :) Come check us out! Use code 'Nature' for 10% off your first order! :) God bless and good luck.

Maggie helped me with my issue in lightning speed time. Great customer service, great app, and great people!! Just about to have it launched on our main site and we couldn't be more excited!

Customer service quick to assist and very personable, and the launcher has little affect to page loading speed. Need to set up properly and get the programme under way. Would be better if you could select 1 app to sync with on free programme to see the integration and build a level of trust before committing to the plan. Shall review this once it has been running a while.

It's been great so far. Easy to set-up and customers are responding well to it. Came well recommended from a friend. Very happy.

Singal's

2018-11-09

Canada

Simple to set-up and get going with minimal effort. Program set-up is quite flexible and you can pick and play with different options depending on what you want in your program (Only Referral, Rewards or combination) even in the Free version. An important improvement would be to able to send people a link to the rewards launcher/program page. Right now (as much as I can tell), the only way to tell people about the program is to tell them to go to the home page and click on the launcher instead of being able to send them a link which would be a lot more useful.

So far, so good!! I love being able to reward customers without a ton of work on my end! Smile has done everything I need it to! I also love that I get to name my rewards points (or, in my shop, glitter bombs!!)!!

We've been using Smile for several months now at PNW Journey and we love it! We're seeing decent engagement and getting good feedback on our program. Smile is easy to setup and allows for lots of customization. The people that we've interacted with at Smile have all been great to work with. We highly recommend this rewards platform.

We have been with Smile.io since we joined the shopify platform in February of 2017. It's been a great platform to work on and when an issue does come up (which is not very often), they have a great and knowledgeable team to help you out. Customer service is superb from top to bottom, Thanks Maggie! We recommend using Smile.io.

It seems very nice app, I hope it will do the job. Now I have to fill other 50 characters. Blah blah blah :D

The reward points rules are easy to setup. It is intuitive for customer to navigate and learn the rules. I enjoy using this app in my pet toy online store