Reviews for Smile: Loyalty & Rewards

At first, I thought I didn't really need the app but LET ME TELL YOU. I am so happy I downloaded it, it helps me so much with organizing my rewards. The points system is really easy to use, you are in charge of everything and choose what you want to put in place (which for me was really important, I did not want a basic rewards system). The app is really intuitive to use and the moment I had an issue Joana answered the chat so quickly I thought she was next to me. Also, the team is really nice (Joana & Tess) you can tell they really want to help, whether big or small businesses (like me). 100% recommend.

Simple and easy to use. Has allowed me to create a program that works for my business (for free!) Can't wait to try paid features in a few months.

Had an absolutely amazing onboarding experience with Christian Bullock. If you are wondering whether Smile is the right program for you, their team will guide you with any questions you may have and go beyond to have you settled with the best option for you. So far 5 out of 5 experience.

Cette application est vraiment TOP ! super facile à utiliser, on peut créer plusieurs manière de dépenser ses points de fidélité. Par contre, gros point négatifs pour la mise en forme je ne peux même pas ajouter "gratuitement" mon logo pour le mail envoyer automatiquement au client. et payer un abonnement tous les mois juste pour ce détails c'est clair que je ne paierais pas et resterais en gratuit.

Only 3 star because there isn't Italian Language. I think you can improve it with other languages...

Very cool app. By far the best quality when it comes to Loyalty rewards program. However I have to mark it down for not having a manual translation option available when there is only 5 default languages to choose from.

I really enjoyed this template. I went in with ideas regarding customer loyalty programs and the app was already ahead of my thinking. Awesome.

just activated the app, wish they would let new app users customize for 30 days free, but other wise it was a nice seamless integration

We haven't launched yet, but the set up has been easy and I was able to ask a few questions through the chat function and were given the answers clearly!

Smile is by far the best app we have installed to date and the best part... we're still on the free plan! I know that might not be the best marketing (I'm unsure) but honestly, one of the biggest turn offs of literally any Shopify app is that you end up paying heaps for really not that much. Smile just runs by itself, massively encourages returning customers and helps us out heaps with issuing store credit whenever there might be delays etc. We've never once had an issue or need to reach out to their support but I can only assume, given how professional the app and it's dashboard are, the support will be top notch as well. Highly recommend to any store really, we're predominantly clothing so maybe it favours our demo better but just an outstanding app, not trying to squeeze us for money and making hundreds of our customers happier every month!

great service , easy to use , i used reward points in the past but they was not a s easy to setup as this

theBalm

2021-03-01

United States

We need to be extremely productive with our time and can't always dedicate people to manage a loyalty program. Smile is great because it's an intuitive easy rewards program that you can plug and play. It keeps running and letting people join and use their points with minimal oversight.

This App is amazing! I just installed it in my store . I can't wait to see my store grow. I'm so happy.

This is an exceptional service to increase loyalty to your business. And, the free plan is perfect to help us make a great deal of money before giving some of it back.

Super user-friendly and easy to set up. I do wish there were more customizable options for rewarding points.

Customer service is awesome! I enquired about something and the customer service team went above and beyond to solve my issue. Really friendly people!

We have recently just installed this app on our new Shopify site. The App was easy to install and set up and when we did have an issue adding one of the reward features the guys got back to me the same day to walk me through how to add the feature. 10/10 would recommend!! :)

Mad Mod Shop

2021-02-23

United States

Glad to find a rewards program that is so easy to implement for my online shop. Thank you Smile.io!!

Easy to setup and is a great addition to our website. We are excited to give this benefit to our loyal customers.

Absolutely love this feature for my online shop. Helps keep customers and drive new sales! Super easy to use!

Not only is this app completely customisable, the help that they give you is incredible. This app is actually so easy to use and when I needed to access reporting they did it for me! Super helpful and the points are really easy to use, no customer issues!

Good App! Definitely helped make my website look and run more effectively. I reccomend to anyone with an eCommerce store!

amazing support and really nice app. I get instantly customer service responses which I am amazed off.

Just getting to grips with this but have to say thank you to Christian for going above and beyond with setting up. Also pointed out a pricing error which would have cost me.

I am new at this app and have had a lot of questions and the Smile group has been amazing to answer all my questions.