Reviews for Smile: Loyalty & Rewards

This would have been great if there was a way to create a separate landing page or direct link to the program. only offering a pop up form doesn't fly. I cannot have the widget on every screen.

This application was okay, but when they opened up the inter gratis season it became a great application...now it’s worth the cost

I spent 2-3 hours looking for and testing all other options for mainly a rewards app for our store. After testing all of them I found Smile.io to be the best. The UX and features available for the free plan were by far the best from all other options. We are very happy so far after using this app for close to a week now. Also, the added benefit of the referral program make this a game changer. I've been looking for something like this for a long time now and happy that smile.io has created this. Thank you!

This is a great program. The interface is very intuitive and well designed. We have used a few different apps but this one stands out!

I would enjoy this app more if there was a few additions. Balances should print on the receipt. Before a new transaction there should be a prompt to add the customer to the sale on shopify POS to prevent staff from forgetting.

Smile.io is a great platform - easy to use, easy to set with a wide range of graphic and reward/referral options. We implemented it into our shop easily, and it started generating some buzz immediately. Also, customer support is great and responsive, so +1 for that (cheers for Maggie!).

I use this app to help us with getting more customers. It works Great. I would highly recommend it to customers.

App and customer service are both great. Maggie has been very responsive and helpful~ I look forward to all the new features :)

We are still reviewing how this app delivers value for our business. I will upgrade to five stars after we gain some traction. So far we are happy and the team set us up over a video conference call.

La app no se puede personalizar a español, debe ser con el upgrade paRA liograrlo, por lo demas es facil de instalar

tienen un error en compartir en facebook ( no lo comparti y aun asi me dio los puntos) :C la idea es buena pero tiene fallas la app

5 Stars for the very helpfull supporter on that friday evening (maggie) the app is good so far. :)

This app could be great with a few modifications. 1. The launcher icon is obtrusive and is on every screen of every page. There needs to be an option to choose what pages it displays on and for how long or have the "X" icon that will let customers dismiss it so its no longer on the screen. 2. There needs top be a way to disable the launcher button, but still allow customers to sign up and view/redeem rewards using a link or web address instead. It needs a link that can be set to a landing page instead of the launcher widget. 3. If the widget is set to the right side of the screen, my customers can't checkout because the launcher widget stays on top blocking the checkout button.

Smile.io has been great. Easy to setup again. We had changed to a different rewards system but changed back as we prefer the additional visibilty of this program. When we had an issue with customizing our notification, support was quick to help, so big shoutout to Roel. A few things that we would love to see added are the ability to award customers points when they have spent a certain amount or have made a certain number of orders. Also awarding customers for Instagram tags and Pinterest follows and pins from the site and being able to customize the fonts in the launcher so it matches our brand better. Also a big issue to fix in the referral program. There needs to be a way to stop customers from referring themselves on a different email address.

We have not used their app in months live on our site and they're still charging us! Want refunds. 9/11/2018 UPDATE NO REFUND YET!! FOR MONTHS OF SERVICE NOT BEING USED AND HELPED WITH. 9/12/2018 TOTAL refusal to refund or make this right with us. They say they could not find any emails from us so it's our fault. Maggie does not seem to care about the reputation of the app at all and would rather not help us. They are not trying to work with us at all for an end result. At this point, money would be there only goal and I would not recommend working with them. They are a very pricey app to be this unhelpful.

Still starting out but I feel that with this rewards app, I am a lot more connected to my customers and I hope that they feel the same way. Thank you!

SCAM...Just observed lot of spurious sign ups, just checked the paid app, it is based on the sign-ups..Biggest SCAM in shopify apps...Reporting this app, right away and uninstalling.

We started this app to hone in on some repeat customer business and really give back to the customers that have been with us from the start... Could not be happier...seriously...The ability to reward has enhanced our customer relationships like nothing else. Maggie helped us out with our migration from Big Commerce and settling into Shopify. She also got us right where we need to be with our plan. Thank YOu Maggie

Maggie is fantastic in customer service. If you have an issue, she gets it fixed immediately. Great app, it does generate alot of return customers!

This is the first app that I have not encountered any problems, extremely quick with set up, easy to customise. 5 star rating. Well deserved.

Very nice app, thank you so much. It helped me a lot. Very nice app, thank you so much. It helped me a lot.

Amazing app. Awesome that they offer free plans! I feel like this genuinely increases conversions and boosts customer satisfaction tenfold.

Super helpful team. Always available to answer questions and Maggie was wonderful at helping with setup.

Wonderful app. Great support and UX too. Highly recommended. Farmodels.com

Install = great decision! I am amazed how good this app is! A+++