Reviews for Smile: Loyalty & Rewards

The app is definitely working and taking off, it does take marketing on your end and an accumulation of time to pay off - for reference we have a very steady sales rate and a great return customer rate. I still think $59 a month is expensive even though yes, this does result in sales and people being able to earn and collect points is awesome.

really gooooooooooood app, helps a lot, will recommand it to friends. thanks for the supporting.....

Kellen is the man. He helped me clarify on some questions I had to better help my customers. Thanks!

The app is great but unfortunately many of the app sections and email notifications are not customizable and my store is in spanish so I can't use it for my business. That was a big disappointment because I like all the features from the program. The day they allow you to customize a bit more I will turn my review into a 5 star one.

We are only 2 days into using Smile but so far what I can say is: WOW. I really like this program. Very professional and even on the free program there are nice options. While I did figure out how to enter the points levels, I have to say this wasn't crystal clear even after reading the instructions a few times. For instance for variable and fixed discounts. And despite clearing my cache, restarting my browser, etc, I am still having trouble getting the referral message on Twitter to 'take' or to 'delete'. It might - after several hours! But these are very small issues. Over all the program is unexpectedly quite amazing! I agree with what many have said about pricing. If the pricing could be graduated a bit to help new businesses as they grow, then I would be glad to pay. $600 a year off the bat with a comparatively small customer base, is a chunky budget item - though the quality is worth every penny. On balance, I highly recommend any shop owner to try this program. It is relatively easy to set up, a great way to reward long-time, loyal customers, it creates great 'brand' feeling and it is a very professional tool to help any e-store grow their customer base. Thanks, Smile! ~

I used this app to help me gain loyal customers and its working well so far. They're loving it! I really like how easy this is to use. The pop-up button is great but I wish this app can be embedded on the website. Customer service is 5 star, Maggie really came through with all my questions the other day.

Affliction Clothing

2019-04-11

United States

Smile is an excellent rewards program! Our brand has a loyal fanbase, and we've definitely seen our customers sign-up and take advantage of the rewards we're able to offer through it. We've enjoyed working with the Smile team, who all want to help us present the best possible Rewards experience to our customer.

This app is a MUST HAVE for all e-commerce store owners that want to take their customer's user experience to the next level with customized rewards program. Not only that, the fact that they have customer support chat using another one of our favorite apps (Intercom.io) is a plus. Shoutout to Kellen and Maggie for the great support! :-) - Kyle Musser Digital Marketing Director

This has been a beautiful app to work with in comparison to our previous rewards app. The service is exceptional as well. There are a few intuitive pieces I would like to adjust but it's very user-friendly

worth it!! I absolutely love this app for creating a cute, not annoying pop-up perks program! It's also fully customizable, even with free!

The smile rewards app has helped create greater loyalty between me and my customers. Their customer has been nothing short of engaging and helpful. You can really see how their customer support cares for it's clients. I feel as if that is rare nowadays. Keep up the great work Smile! Special shoutout to Sam and Maggie for being extra nice and helpful!

This is a great App for those who look for their customer's happy face as for Rewards and Perks. I've been searching many similar apps and decide to use Smile.io and I Smile now ^^

Loved the app and its features but I had to uninstall it because it slowed my site down significantly :( I have 5,000 images on my site so every KB counts! Definitely, use this app again with my other businesses! Thanks for the FREE plan though :)

Desktop version is ok, but mobile/tablet unable to configure correct position of the app icon. Please fix it. Thanks

Really nice and user friendly app, also recommends a program based on my store. Maggie from the live chat customer support was very helpful, still need to check how this will work with my customers. It would have been perfect if the text in the launcher can be edited in the free plan though.

Mediocre so far, expensive and pushy to review them. 3/5, understand these take time to develop a user base but due to the pay-to-play monthly fee it will be an expensive bill before anything too substantial happens.

It's an excellent app, it's a very nice concept. The only problem is the price, it´s waaaay overpriced.

Updating my review - this app is very expensive, but they have solid features and helpful support. I picked their brain very annoyingly and they were good. The UI/UX of the interface for both the customer and store owner is solid. I can't say whether this increases repeat business/drives new business. But they've done a good job creating what they set out to create. I haven't used this long enough to attest to its effectiveness. Although from a price perspective if I have a few thousand customers my pricing is going to be around $400 - $500 per month if not more. That's a lot. Will i be able to get more than $6k per year in new revenue from this app? Would love to see a lower price point.

The app is totally great but regarding the pricing for the Growth Plan, I would prefer 24$ for up to 1000 users and 12$ for every additional 500 users. Like this I would definitely rethink for a Growth Plan to attract customers. :)

Great app. A lot of great features to help build loyal customer base including referral program, social sharing and integration with other apps. www.misthub.com

The app is great and can help to keep your coustomers loyal to your shop, only bad is that the Premium Plan is to expensive. For starters bad

Brilliant app, works really well on my website, it is highly recommended. The app can be nicely customised and easy to install.

I really like the app, the design and the functionality so far. My only bug bear is the lack of a support for a physical gift / membership card. We desperately want to be able to give our VIP customers membership cards to make them feel special!

This app does exactly what you expect, which is a sign of quality these days. Keep up the good work!

Very easy to use and my customers love it! Installation was fast. Customization is a breeze to match my branding.