Reviews for Smile: Loyalty & Rewards

Bijoux Medusa

2019-08-16

Canada

The customers services is horrible. I been asking help for a simple fix and they just don't want to help me at all. How dissapointing considering the price of the apps

I have been wanting a Shopify website for a long time and I just now could do it! I knew I wanted to have a rewards program for my customers & this is absolutely perfect! You can use the free version(as I am doing) or pay and get more great perks! I love it!

Extremely helpful customer support, specifically Tess, who resolved the issue for us within hours. Thank you team.

Too expensive. Requires educating customers over and over again. Not easy to understand how to use code. Most customers place it in the "Notes" box during checkout requiring website owner to manually apply the discount. Will most likely delete this app within the next week.

Essential! Flexible Reward points program and excellent referral system in one app. Good integration with Shopify.

Absolutely brilliant app it works well and seems to be no issues. Using free plan hope it’s still this good when free plan ends

Super easy to setup, looks very professional, very intuitive user interface. When i scale i will surely upgrade to paid plan. Highly recommended app

Seems pretty good, easy to use , will see if my customers like it , thank you for having a free version , will see how it goes, thanks again.

so far no problems , very easy to work with and install. we are looking foreward to seeing results .

The very useful program, we found some of our customers are very happy after this program... Great app by Smile.

Mom Culture

2019-08-02

United States

This app has been incredibly easy to navigate and set up. We launched on our site within 3 days of downloading the app. Customer service is impeccable! Tess has been so responsive and so gracious anytime I have a question about a feature. Definitely recommend this app! Now I know why they call it "Smile" ;)

Super easy to use and love the way it looks! Had a question on how to move the widget and Maggie was super helpful.

The app looks great! maggie from the support was helping me very fast and didn't give up until she fixed my issues!

So far so good, app is customizable, easy to use, one click installation & you still get good features even with the free plan. I had to contact support for positioning of widget (which is also slightly customizable) & Maggie M told me the exact issue & offered a solution. Support was very responsive & easy to reach. Check-out some of the free features in action @ https://tieflyclothing.com. Tie - Fly Clothing appreciated & approved!!!

Seven Potions

2019-07-29

United Kingdom

We take pride in customer experience and we wanted to give something back to our customers and show them how much it means to us both their trust and loyalty towards our company. Smile.io helped us express and implement this gratefulness and it didn't take long till our customers started using the app. More specifically, the app incentivised them to interact more with our company and in some cases, this interaction increased the order frequency as well. Now, I'm not sure if this will make you more money but to us, additional sales from such app, although highly welcome, they definitely come second in our priorities. It's of great importance to us to build a great relationship with our customers and the smile app assisted us in giving them the feeling that their trust is mutual, which was our goal ever since we installed it. A great app overall. On the plus side, customer service is awesome even when you have a lower tier plan. Props to Maggie for her excellent support.

Love this app. It does everything I needed. Thank you so much for having such a great app. There is a reason why this app has over 3000 reviews :).

So easy to use!! I hope to increase my business by using loyalty rewards, I'm so happy it integrates into Shopify

The app is very easy, the video tutorials are great. The launch video was the best.

This app works great. Customers love a rewards system! I had a tiny issue figuring everything out but Maggie fixed it for me within 5mins- extremely helpful! Busy business owners appreciate quick & easy.

We have been using this app for some time now and it is everything it promises to be. This is an updated review. We are super satisfied with this app. It totally delivers results and and it is very easy to manage. We definitely recommend this app. https://astitchahalf.net/

This is a great app. I have had a positive experience and would recommend it to all. The rewards are great for customer retention.

Great app, even the free plan is awesome! Easy to use and set up and good features.

Enjoyed the several different modifications to make rewards unique to your store and the pop-up is a great feature. Easy to use and make any necessary modifications to customer accounts. Would highly recommend!

Just getting started with the app, but the onboarding process was very easy. I liked that the step-by-step process asked questions about the type of products we sell, revenue volume, etc., and then provided recommendations for the features of our loyalty program based on my answers. This makes the program more personalized to our store, rather than a "one size fits all" approach. We are hopeful that our loyalty program helps to increase sales, so we can upgrade our plan in the future!

Very easy to use app, It's fun seeing people sign up for my rewards program. I haven't seen a increase in sales just yet but at least traffic at my site has grown some.