Reviews for Smile: Loyalty & Rewards

We absolutely love being able to offer our customers rewards! This app has been so helpful and easy to use for both us and our customers. www.greenapothecary.net

So far the app seems to not work. It signed up customers as members on install that don't have accounts. My biggest repeat customer who has an account is only a candidate. Sent support got 1 email back and no further reply's or fixes.

Cheese n Dash

2020-01-30

Hong Kong SAR

recently i suffer fm "your points redemption could not be completed, try again later", both customer and admin cannot redeem

This is a great app -- love how it easily integrates with our site and how easy it is to use and implement. Very user friendly. The support team is amazing, especially Elli, who was incredibly helpful and supportive. Highly recommend and necessary app for all e-comm stores!

Amazing app especially free portion of it, really gives you a lot to work with. The upgrades are well worth it as well.

Nice and neat program. Runs smoothly with hassle free usage and instructions. Easy to maintain and I can monitor everything.

so far setup was super easy I haven't used it yet with customers but hopeful it runs smoothly. I'm excited to give my customers something to look forward to.

Good app / Good people. Smile customer service is excellent and they deeply care about resolving issues and making this app as user friendly as possible. I recommend them.

Exactly what I was looking for! Best app ever to reward your loyal customers! Furthermore it's totally free for what I need. 10+ vote!

Incredibly easy to launch this feature onto your site. Download, choose color theme & name of program, choose program(s), launch, DONE.

App help for returning visitor and loyal customers. I highly recommend. It's also really easy to use!

This is exactly what I was looking for. I wanted a program that would allow my customers the ability to earn reward points for their purchases and referrals. Also, their customer service is amazing. I had an issue with the program not showing up in my store, and within seconds of contacting customer support via their chat, Tess A had me up in running! Amazing!

I’ve used this app for 3 months on the 50$/month plan. It looked like a great concept at first, but for such a high price it lacks several important features (or only makes them available on a 200$/month plan) : There is no analytics or any kind of way to view how customers spend their points (or if they even do) on the 50$ plan. A major feature that’s also missing is the integration with emailing apps to allow customers to redeem points by subscribing to the newsletter. That should be a top feature for any kind of rewards system. The interface is too limited, with very few customization possibilities. I understand it has to be user-friendly, but this is oversimplified. The intrusive popup widget gets old really fast. If it was a fairly new app I’d understand, but they’ve been around for years and should have had improved by now. The support is alright which is why I’m still giving it 3 stars, but overall I don’t feel like this is worth the cost.

Its a really Great App! If only they could integrate it so that a customers points/rewards will show directly on their account when logging in on the site.

I used this app to reach more customers and make a greater connection. Thank you! I appreciate the accuracy in the follow up and the recording of activity.

Smile.io is killing our customer relationship. They keep sending emails rapid fire style to our customers. Support is supposedly working on this but as of now this continues to cannibalize and crush our customer relationship. Support on our end is receiving an influx of complaints. We will be switching, but please, stop ruining our customer experience!

I already loved this app but I just had my first customer experience with Sam R via chat and it was AWESOME. Friendly, informative and enthusiastic. I could not ask for better. I'm thrilled!!

This app is an extremely easy way to show your customers how much they matter. I couldn't be happier with the experience that Smile.io provides.

After trying to find something comparable to Smile, my search has ended. Tried a few high rated reward apps and lost money, time and energy.. so for the time being we'll stick with Smile. Been with Smile for what seems like forever (when the company was known as Sweet Tooth on the Magento platform). EDITED TO ADD: Smile has improved A LOT! Customer service is on the ball! Plus there are so many facets to this app, more than any other & to be honest I'm glad I stuck with Smile! We're in the process of updating our website to implement the VIP tiers but have found that Smile has more than just VIP tiers.

This app was so easy to set up, customize exactly to my liking, and even better? My customers LOVE it! Thank you!! I do wish the subscription fees were cheaper. They're not built/priced for small businesses. That's my only negative feedback.

Strictly from the installation and integration of the program with my shopify store, it is wonderful. I have yet to see what it will yield.

we have used smile.io for about 3 months now. it provides a stable and independent platform for rewarding customers. we are happy with it. but the ease of use and stability of this app don't come cheap! the really good and useful features are at least 199+ p.m.

We've been using this app for about 3 years. Overall I find the app to be missing features that I really want. My biggest sticking point is that the points are awarded right away after purchase. It would be much better from our standpoint if we could set a grace period where the points are awarded after the return policy period has ended. For example, a customer ordered several items from us and immediately redeemed her new points for a free necklace that we offer as one of the rewards. She then returned most of the order, but kept the necklace. She now has a negative points balance from her return and has not made an eligible purchase to get rid of that negative points balance. Smile does not offer a way for us to make sure the customer is keeping their purchase before they receive the points. Another sticking point, the referral promo code link allows people to send coupons to themselves, even if they enter their own email and name that is used for their rewards. In some cases the system has caught it and "blocked" it, but only after the customer has received the promo code and used it! Smile had a feature that excluded promo code purchases from earning points and we had been using that feature for years, until one day it was just gone. When I wrote them and asked them why they took away a feature without notice, they simply wrote back and said nobody was using it. I can assure you that's not true, because WE were using it every day. Now we have to deduct points manually for every ineligible purchase which is a real time waster for us. We also had a backlog of ineligible points that we had to go back and adjust because they did not inform us of the change. Very unprofessional. I've seen much better rewards programs than this elsewhere. We'll be phasing it out. It's more trouble than it's worth.

I'd like to see an "impersonate user" function and would like to be able to edit a customer's info.

Smile is one of the most user-friendly apps I have ever used on Shopify. Setting up my rewards program was incredibly easy and I had it up in running in a few hours. I love how the widget looks on my site. It also integrates with my email platform Omnisend which makes promoting my rewards program really easy.