Reviews for Smile: Loyalty & Rewards

Happy to be using Smile for rewards on my store. Support from the team is great, especially working with Maggie!

I found this app super easy to install and set up. Everything I have been looking for. Im sure its going to a great asset to our business. Thank you

Have been using this for over 2 years. It's highly appreciated by all our customers and I believe has become a reason to for them to come back to us. Gives a lot of options to choose rewards for different actions. I like that it integrates with other apps, has been a very useful feature for us. We are on a grandfathered plan so have access to unlimited apps for a reasonable price, however the plans that are available now I feel are quite highly priced for the multiple app integration functionality. I hope the team reconsiders this.

Super easy to setup! I think this will create more customers and help grow my social media. Worth the download!

So far it's great. Very easy to set up and it integrates with all of my existing themes. A lot of apps would require additional technical support. Woohoo!

I think this app is revolutionizing. It's a blessing that it exists! I think everyone should get this app because it will not only help you increase your social media following but create returning customers!

I used this app to get more customers and more sales. my customers were really happy with it. go download now. I enjoyed the part where I made more than $100 sales a day

LOVE LOVE LOVE! I've been wanting to start a loyalty program for my store for a while now but the process of starting that always seemed daunting. I found Smile through the Shopify App Store and decided to give it a try and I immediately loved everything about it. It was so easy to set up and after launching the program today, I'm already getting great feedback from my customers. I can't wait to continue growing my store with Smile!

I would highly recommend this app; it is so easy and self explanatory to use and generates more sale on my website.

We find the app very easy to use and user friendly for our customers. The free version works great for new stores like mine with small revenue

since installed so far works good, but its beginning, hopefully i will see some positive feedback,,

We had a little snafu with a customer trying to take advantage of the referral link system and within 3 minutes of being on a chat with the Smile team we had discovered the loophole, blocked the cheating customer, and set ourselves up for success in the future. Every person we have contacted at Smile is professional, kind, and quick! This app is easy to use and to customize. We can't wait to grow with Smile!

Very good app! It does what it suppose to and works very well! Clean and easy to understand interface

Customer services responded back in less than 24 hours and were able to answer and help with all my questions and concerns. Definitely the best app for the customer reward program.

Awesome app. So easy to use and their support team is 5 star. I highly recommend this app. Fantastic.

Easy to set up and use! Awesome way to reward our customers and promote brand loyalty. Customer service is top notch as well. Highly recommend!

So easy to instal and most of the set up is done for you, thank you so much for providing this, I hope it stays free until the day I’m doing 500 orders a day !!!

Just installed and we are so excited to have this. You are able to adjust people's points - if they bought something before you had your point system, you can add it later on. What a great system! Will update if any problem arise.

This app is extremely easy to set up and maintain on an ongoing basis. Currently running their points and referrals programs which work really well together. The support team has been super helpful! I really like the way that it integrates with Klaviyo. I'm able to trigger several automated flows to customers based off of rewards information and send very personalized campaigns. I highly recommend Smile to anyone looking to better their customer lifetime value!

This app was really easy to install and customize even on the free plan. There are a few things I would like to do that aren't available on the free plan, I'm not quite ready to upgrade but even so, on the free plan I can reward points for social sharing, signing up and purchasing and reward vouchers for referrals which were the main things I was looking for. I have reached out to customer services with a couple of questions and they have been great, quick to respond and really helpful

This app is helpful with engaging current customers, and gaining new ones. Customer service is great. I'm usually against chats. I prefer the old fashion phone, but Tess was exceptionally helpful, very much appreciated on this end.

Had a really delightful experience setting up the program. They make it so easy to set up, unlike other apps. Great service when I need them, and helpful recommendations about program strategy.

I can't really give this App the full stars, as I have had the program live on my store for over 6 months now, and I still don't feel confident in FULLY sharing with my customers, as I still don't understand how they earn the points, get the rewards, etc. **I just read the 2* review by "Wicked Wigs".. MY POINT EXACTLY!!! I've asked CS several times for a simple FAQ Page Template, but only get back a couple of links to OTHER stores, to use as examples to "build" my OWN FAQ Page. I am a BASIC user, meaning I typically have to hire out projects that are not "plug-n-play" type things. So, building an entire PAGE would be over my knowledge, and right now I just cannot afford to hire another developer to create this Page... So I've considered just canceling and removing it, but my VIP FB Group customers would be severely disappointed, as I've been telling them I'd get it figured out soon. Some of my customers have multiple accounts on my site, which they're asking how to combine the accounts and still get all their points. No clue how or where to start with that one. I've tried searching thru the Smile help center, no luck either. This whole thing has just been a giant MESS. If I can ever get it simplified and working properly, I would be happy to come back and edit my review, and i sure HOPE it's not gonna be another 6 whole months either! Lastly- I have a mobile App built thru Tapcart. I was (at first) so excited to see under their "Coming Soon" integrations, SMILE was about to be offered to our Apps! *That was MONTHS AGO, and STILL NOTHING.... Speaking of Tapcart, there is a perfect example of GOOD, QUALITY CS & implementation! They simply gathered the information they needed, and came back with the entire iphone app BUILT, DONE. I did not have to jump thru any hoops, learn this or that coding, etc etc etc... Another reviewer mentioned SEZZLE... even a better example of how Smile NEEDS to have all of the much-needed/ MUST-HAVE templates, etc, for their merchants to be able to use! Now for the crazy expense... Omg. I can't even stomach the fact of allll the lost $$ I've waisted over these last months. Not even the high monthly fee we pay for Smile, but the hundreds++ of bucks we're losing monthly, due to my own ignorance of not fully understanding how this program works (and does NOT work) in my favor. I have hundreds, more like thousands of customers who have grown tired of my constant procrastinating in fully explaining HOW this "rewards program" WORKS!

Recently downloaded the free version - really easy to set up and get started. Customers are loving it

An AMAZING Experience so far and highly recommended to anywho who wants to gamify the way customers engage with their brand.