Reviews for Smile: Loyalty & Rewards

This is a great app to have! I currently have the free version and it's helping me to collect customer emails and attract more traffic! I definitely recommend using it.

Smile is fantastic and easy to use - gets better all the time. We have used this app to improve our AOV and customer retention rate. I love how it allows seamless integration with other apps that we use to supercharge the efforts we have across all channels. On top of this, their customer support team has been incredibly helpful and we have had nothing but a positive experience with them.

Good stuff I'd say. Seems pretty user friendly honestly. Liking it so far to tell the truth. Seems solid

seems like a great app, and it is easy and super simple to use. I would recommend this app for any shop owner looking to easily reward customers.

This app works so well for our business and the support is second to none. Tess is a pleasure to deal with and our customers love the reward program. Thank you for an amazing service!

I am super happy! The high-level of responsiveness and support that smile.io provides is EXEMPLARY. I particularly have to call out Andrea Lozzi, who provided the best sales through implementation support I have ever experienced with any app developer on Shopify. I highly recommend this company and also appreciate their support team!

great rewards program. easy to set up and use and customize. my customers love it. the problems i have are easily fixed and the team is helpful and quick to answer questions. 10/10 would recommend.

In general, this is a great loyalty program and I feel like it has definitely added value to my website. There are a few things that could improve; my customers tend to find the rewards panel confusing (I think the slider bar where they go to redeem their points really throws them off-I wish Smile would change this to make it more user-friendly!). I also did not find the start up info as helpful as I would have liked. More examples of how to set up your store and e-mails would have been awesome. That said, I will continue to use the program and recommend to others.

definitely worth trying, im surprised how much the free subscription offers i hope there will be a checkout integration soon

I recently added the app and I must say the ease at which everything installed and got working is just phenomenal! Never thought adding such a complicated system would be so user-friendly and easy. Furthermore, totally blown away by their customer service. The help/support Sarah and Maggie provided were far past my expectations! I highly recoomend this app.

This app has great promise, but it really lacks in power features. Like you cant reward a customer with a free product from a collection. It has to be a specific product. So if you have many designs of the same product (our example is mousepads), you have to choose a single one for the customers to get for free. You cant just give them a free mousepad and let them choose any any of them. I have to choose one single design that they have to get for free. So if you sell out of that specific design, tough luck, you now have to keep changing it in the system. Also the customer has no choice even though, to them, they see the product as being the same cost and dont understand why they cant choose their free mousepad. You cant even select multiple products which would seem like the compromise. Another example is you cant edit the promo code it creates for rewards to have a maximum amount. So i cant setup a promo code to be 10% off up to $100. Its just 10% an unlimited amount. So if someone makes a purchase for $10,000 they can get $1,000 off with no maximum. There are many little things like this in Smile that really bug me which keep it from really being great. I will edit my rating if some of these things were changed / added. Specifically the free collection thing. I dont know if this is a limit of shopify or not, and this does not count towards my review, but i wish Amount Off coupons could count towards shipping. If a customer has a $20 off coupon and they buy a $15 product they has $7 shipping for a total of$22, they can only get $15 off even though their purchase is over $20. Also i would LOVE to be able to actually link customers to the rewards. There is not way to actually link customers to see the rewards. I have to tell them to manually open the widget at the bottom of the page.

Allows me to reward our loyal supporters- perfect for anyone looking to incentivize customer return and sales

Was on the free plan for a while. Great customer service by Maggie pursued me to get on one of the plans and it is worth every cent paid! Highly receommended!

This is the best rewards app hands down. Integrates with just about everything. Great customer service too! Maggie is simply the best.

I have nothing great to say about this app! I have seen such a growth with customer loyalty, customers excited to spend more and their customer service is top notch. Highly recommend!!

Great Idea . Easy to use and setup The perfect way for new stores to build a loyal customer following.

Love this app so much! I am finally able to reward my customers and they love it too! Great customer service as well.

I joined the paid 49$/month plan for one reason , which is to be able to hide/show loyalty program icon on specific pages. Then I realized that this feature is not working even on the paid plan. Although the team is responsive via email (which is not solving the problem). I need a live support to solve the problem , else it is a waste of time effort (yet , I am still optimistic and expecting the problem to be solved) Note: This review might change depending on the app experience

This app is so easy to set up! It guides you every step of the way. I am so excited to build solid connections with my customers!

I downloaded this app today.. not sure how it will work as yet.. but it looks promising.. thanks ..

Simply amazing app. Love it! We've been using it since a few days and already have a few customers in the loyalty program!

It's aweeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesssssssssssssssssssssssssssssssssssssssssssssssssssssssssooooome

i am not very computer sabby, this point system is confusing- customer purchased an item. did not use credits and it automatically deducted 500 points from her acct without using her earned points. Im very confused!

This is the PERFECT solution for my business! I recently switched from Square to Shopify and I have struggled to find a loyalty program that would mimic what I had. After testing a few that did not work at all and were outrageously expensive.. I find Smile. I also found Maggie!! She was absolutely wonderful in helping me set up my online and POS rewards. I am so grateful for help. It's one area of my conversion that is going smoothly! Thanks Maggie!!!! Sheri

It is easy to set up! It took about less than an hour. All menu design is so simple to find functions what I have to set. I recommend this APP strongly.