Reviews for Smile: Loyalty & Rewards

Smile is easy to use and customise, we like it. Had some great assistance via their Live Chat today - thank you Joshua!

I had to pleasure of meeting Joshua in the chat support of Smile. He responded very quick and with a little touch of humor. He was very helpfull and the problem was solved in no time! Thank again!

I used this app to create a points system for my customers and Josh was super helpful adding my customers on with there existing points! Thank you so much

Just installed this app and loving it so far. The CS is also really friendly and helpful and helped me solve the issue I had almost instantly! Great service!

I'm just getting started, but so far Smile has a fantastic platform. Only thing I wish they included was points for product reviews. Would save the hassle of another app you need to integrate. Other than that, they basically have it all!

The Smile agent was really fast at replying to my query and just as quick to find me a solution. Really good customer service and my issue was fixed in no time.

Simple to use and fast and friendly help team too! Josh was helpful, even when I didn't quite get it, and proactive with a really great suggestion too!

Super easy to use. I was able to integrate Smile seamlessly, and it helped us provide better service to our customers by understanding their purchases and rewarding them for their loyalty! Also, the customer service is amazing - I was able to get my questions answered so quickly so I could get up and running in no time. Highly recommended for any small business!

The support team is super fast and helpful with anything I need. They have also been super responsive when I made suggestions about possible additions to the program. Excited to see Smile continue to evolve!

Jeremy helped me with a customer question about their points. He created a video that clearly showed and explained the answer. Very professional and I will be able to do it myself next time! Great job!

Got this app a few days ago and it's pretty damn easy to use and it's quite versatile! It links with Shopify's discount area to create automatic discounts which is really good and customer service is on point and very very helpful! I am just starting out and this is perfect for my business and it's quite fun to have on a website just for customers to get a bit of something without doing anything. Amazing App.

I'm reviewing the help I received this morning while setting up the app. It was a very thorough and warm service. Thank you and I look forward to installing and seeing it all work.

Great app from a team who actually cares. Smile.io routinely look for genuine feedback and went so far as to book a video conference with us to learn about how we get value from their app. The feature set is robust, the Klaviyo integration works, the app is lightweight - it's a complete package that just works.

I used this app to help me with my rewards program. I really like how the customer support is attentive and fast. Thanks for the help and support!

Set up quick and easy, I had a few questions and JADE was an all star! So far I'm happy with the ease of use. Thank you, Jade!

Great support installing the judgme reviews app integration after upgrading. We are launching the app today and hoping for the best.

Great Customer Service, Awesome Features, Love the app. Works flawlessly with my POS and my Online store.

Le SAV est professionnel et vraiment au top. Très rapide, (temps d'attente de moins de 1 minute..) Ma demande a été pris en charge avec beaucoup de patience et de compréhension. Merci ! Cordialement

So far so good. The smile app was straight forward and easy to set up. Now we will see how it works for our store.

Great customer service with Joshua today! Clear, focused on my issue and even took the time to create 3 personalized videos for me to understand exactly what he was suggesting me doing on the app. Visuals always help! Thanks Joshua!

I love the design of this reward program. Super easy to use and a great rewards program. I love it and highly recommend it! Really great customer support as well!

For the most part the program is great, I deducted one star because I've noticed sometimes the "redeem rewards" option isn't always there when I'm checking a customer out at POS (this happened not that long ago, a customer who had over 1000 points was checking out- but at POS the smile integration said "no rewards available.") I acknowledge that maybe this isn't Smile's fault- maybe it was something to do with Shopify- but was frustrating nevertheless. Smile customer service is always great though! Fast and friendly and always makes things easy to understand. Thank you!!

I spoke with Jade and she was super friendly and knowledgeable. She answered my question right away and my problem was resolved!!

Fragrance Market

2022-04-29

United States

Great Customer Service Every time! Very responsive. Love the videos they are able to send. I would recommend

D20 Collective

2022-04-29

United States

Thank you, Nicole. Great customer service. I'll definitely be implementing these changes into our website. Although asking for 100 characters in a review is probably going to make people leave before submitting