Reviews for Smile: Loyalty & Rewards

I have been a smile fan for over 2 years, and I cannot praise them enough. The customer is fast, friendly and extremely helpful, the app itself is a work of art, and the integrations seamless. 10/10 would recommend!

Very easy to set up. I haven't had a chance to see the campaigns run just yet but the setup was a breeze. Very intuitive and user friendly.

Joana was just amazing! She went above and beyond to explain everything to me with examples. It's the level of customer service you rarely see these days! Thank you Joana!

I had this app for a little over a year, and it was great. It wasn't until a couple months ago my store started to slow down. Many factors in my speed test pointed to this app. I reached out to CS, they assured me all was fine. But today i decided to remove the app, and my website has improved so much speed wise. I dont know what the issue was, maybe a bug. I don't know. But sadly i had to remove this app from my store.

DanceWear Corner

2021-03-31

United States

I have now been with Smile for 2 years and it has been amazing! Worth every penny. We have have consistently grown our membership and it has proven to be the best retention tool we have ever used. The customer service has been super helpful and friendly. A must have for anyone serious about customer service and retention.

Great Experience! We are using it in al ways and form and it´s helping us a lot. Thanks for the costumer support its quick and very good.

I'm very impressed so far with the Smile programme and looking forward to using it with my customers. Really appreciate the great customer service too. Larry was extremely helpful and clearly explained the answers to my questions and what I needed to do. Thank you.

love them. the site was so easy to use and functional. IT was very easy to navigate and overall has helped my sales.

I totally love this app, the support is really amazing. highly recommended for anyone looking for a loyalty app.

Great app, customer support is five stars, and the app integrates with other apps I need. Lots of awesome features in the app. Easy to use.

Wow! I moved over from a loyalty program where all they talked about was adding on costs for every feature and I was stuck in a contract with them. The team at Smile have been outstanding. I truely feel like my business is valued and I’m so excited to continue working with them. Thanks so much!

I absolutely love Smile.io! The support is second to none and the team have made switching my loyalty system from Woocommerce to Shopify an absolute breeze. Thanks guys!

Great app and easy to set up. Currently on the free plan and has most of the features that I need. I would upgrade if the starter plan wasn't too pricey. 49USD/month is a bit heavy for small/new businesses.

it ways easy to set up thanks now i have somthing to offer my customers that they will lovethanks once again and smile.

Excellent app, it's helped us tremendously! Great way to incentivate customer loyalty, fantastic customer service. Great app.

I just installed this app and l'm excited to use this as incentive for my customers. I like that there is a free version since I'm a startup and have limited budget. Send me good vibes for customer interaction!!

We have just migrated from and old Epos system to Shopify and we had to find a new reward program as our existing one was not supported by Shopify. On the advise of a friend we joined Smile. We went for the free option for now and though all new to us so far i has been more than impressed by the customer service team. Super quick to reply, extremely helpful and knowledgeable as well very friendly!! Highly recommend!

The app itself looks like it could be great, BUT only using it on the trial it's almost impossible to see the benefits because of the limited functions. With the monthly subscriptions quite high for a small business, it doesn't seem worth the risk of subscribing.

Very easy to use and has excellent customer service! Rachel was super helpful with the request we've made!

Working with Smile has been fantastic! Great app and great people! I really enjoy that our customers can essential self serve so we are able to focus on other ways to grow our business.

Just installed Smile.io and it was easy to install and the customer service chat team are really helpful. If you don't know how to do anything they help straight away. The app seems to be working well from the start. Am really happy with it so far.

So far this app has been so amazing - also the fact that they're free for small businesses is so amazing <3

Smile on has a few minor shortfalls (mostly related to its simplicity) which for most non-devlopers can be a good thing. Think being able to customize your pizza, Smile is a Dominoes. Fast reliable, delicious and you get what you pay for and there arent a lot of options. Where as other programs are more like your local brick fired oven pizza, tons of topings, an overly complicated menu and they will likely try to sell you a $150 bottle of wine that cost 25 at your local grocery store. Tasty, but your will pay the price. I still order Dominoes every time. Also, their customer service is on point. Christiain is the man. I'd hire him if I could.

This app is simple and easy to use. It walks you through the whole process step by step setup. Its great for engaging with a customers, its definitely must have!!!!

I am reviewing to keep smile free for startups, just setting it up seems like a good app, will update accordingly.