Reviews for Shopify Inbox

A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust

I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.

This is a game-changer for our small D2C business. We used to get a ton of emails to the support & info addresses and spent too much time crafting responses to each inquiry. With the chat feature we're able to quickly respond to customer questions in an informal manner and it's been awesome for us. Definitely seeing more conversions and happier customers. Support questions are quickly addressed and general inquiries can be found with the pre-loaded responses. Well done Shopify!

excelente app, aunque hay mejoras que se pueden implementar, por ejemplo: poder habilitar que el cliente suba alguna imagen, cada vez que un cliente vuelve a usar el chat se pierde el historial del chat anterior, falta poder buscar texto en una conversación,

great value for money. I will use it for some time to come. I like the way it connects to other providers.

use this app all the time, makes my work easy to deal with quickly Every piece is assembled, and delivered to anyone with extraordinary care, and love

Utilicé la app para atender preguntas rápidas a los clientes que deseeban tener atención sobre servicios y productos

easy way to communicate with customers, fast and efficent. The iphone app works very well also, And sends to email when i'm out - highly recomended.

It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.

I love the app and it really helps me communicate with my customers. Please update a block button for people who want to offer services or people who use it to harass businesses using your service.

i love this app. this app help me to get more order. This functions of this app, which I did not get from others.

Love this app and it is the exact type of chat we are looking for to get connect with our customer 24/7.

Veldig bra. lett og bruke. vi får en god kommunikasjons mulighet med alle kundene via denne. funker bra

nice app, makes communication between customer and seller much more convenient. Previously, i use manychat. But this is more fromal and more suitable for bussiness.

So far so good. I wish it shows the SKU of the item the customers browsing instead of: XXX messaged you from xxx page.

This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo

I have used several different chat services but this one is by far the best! Super user friendly, gives you way more information than other chat services.

Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users

Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!

The Shopify Chat app has helped with conversions. We've generally found email inquiries are down and Chat numbers are up. Customers like the immediacy of it and we like the standard reply options. We'll see if we can keep up in the busy season. I wish it had an option to search previous conversations. if a customer starts a new chat, there is no way to find their earlier chat except for going back through all of the previous chats for the whole store. If a search option was added I'd give it 5 stars.

Swolverine

2022-02-16

United States

Love this app, can't wait to see if they add in more integrations like, "SMS conversations" from Klaviyo and Recharge!!

Keene's

2022-02-16

United States

Excited to learn more about this feature and to see how it works. It is important to have quick and complete conversations.

This app has helped me connect with customers and assist with their questions. The ability to email customers if they disconnect is fantastic. The conversion rate for chat is also a plus!

I'm using this app and I like it better than using other apps in my website, I highly recommend it with this app you can connect your facebook page.

This app is really great. My only real complaint is that customers cannot upload photos. This would be helpful for our business if this feature was added.