Reviews for Shopify Inbox

I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.

I am using this app to talk to customers/shoppers who visit my store. Generally I like it. Would be nice to be able to set the app to pop up on my PC screen whenever someone sends a message. Most of the time, I do not see the messages immediately. Also, a bit of a tutorial on setting it up, etc. would be very helpful going forward. Bottom line, you're on the right track here - I like this app a lot! Kudos!

very useful and professional. The customers contact with us easily and we can reply to them offering a good service.

Fatta bene, da molte possibilità nella chat, come i messaggi automatici, le risposte rapide, condivisione dei prodotti e degli sconti. Adoro il fatto di avere l'app dedicata per il mobile e le integrazioni con messanger, apple chat, facebook..! Unica pecca, ha dei ritardi nella ricezione dei messaggi, a volte di 3-4 minuti che fanno perdere il cliente. Inoltre sarebbe bello se, quando il cliente apre la chat, potesse inserire il numero di cellulare in alternativa all'email. Ma so che shopify è in continua evoluzione ed anche questa app è stata ottimizzata ed aggiornata molte volte negli ultimi mesi, quindi miglioreranno anche questo ;)

I do like this app as it's easier for customers to contact you instantly without waiting. However we've had a couple of occasions where people have used obscene language and there's no way to block them.

Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.

Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat! **** TO IMPROVE PLEASEEEEEEE! Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.

Route 32 Riding Gear

2022-02-14

United States

It's got potential but still needs work. I rarely seem to get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers.

It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?

Till now, it is perfect. Very fast and convenient. It would be better if the page display icon can be fixed in one position, the suspension is very affecting the appearance.

The app is very easy to use and serves my purpose well. It is easy to reply back to customers and would recommend it.

We really appreciate this email app. great to have it for instant access to our students. thanks from the Canadian Barista Institute.

We use the app on both desktop and mobile, so far it's been great for engagement! We're averaging a sale for 1 in 3 conversations started which is a great conversion rate for our industry. We definitely recommend!

Incredible app! A must-have for every business. It's incredible how it gets leads every day, the mobile app is excellent too.

I already had a "Contact Me" link on my site. Since adding the live chat, customer interaction has gone up considerably. Many have resulted in immediate sales.

It helps me to communicate with my team when out of office to better assist my customers. Better communication flow

The app is light, manageable on different devices, but most of the time it has hiccups or it doesn't work at all. Pity: it could be a real asset!

The app works good for me. Easier way for customers to just use the Chat on front page of my web site - than using the original email way.....

j'utilise cett app pour faire mes vente en ligne c'est top fluide et felxible reste juste a ajouter un bloc pour les clients pour pouvoir envoyer des photos

I'm going to go out on a limb here and rate this app 5-stars because it holds enormous potential. Here is a list of low-hanging fruit for Shopify: 1. I can't add link titles to FAQ; 2. I can't launch live chat when users click a button or link; 3. Add support for inbound emails.

Muito útil me ajuda a tirar as duvidas dos clientes na hora do checkout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

De momento cumple las expectativas básicas y eso está bien. Nos gustaría que en el futuro incluyan el manejo de horarios, de forma tal que tras establecer un horario laboral se pueda enviar un mensaje de ausencia (tienen algo similar implementado, pero no se maneja con horarios). Deberían eliminar o al menos dar la opción de poder desactivarlo/activarlo a demanda, la parte de que el chat registre en la web de forma automática al prospecto que conversa por primera vez dando su nombre, apellido y correo. Eso termina creando conflictos porque el cliente no sabe que se ha registrado y cuando ya lo intenta, no sabe su contraseña ni ha recibido un correo de invitación.

launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy

I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.

Easy and very helpful, many customers contact us before buying. They realize that there are real people who can do a real consulting, helps them a lot with their decision.