Reviews for Shopify Inbox

Great app to offer awesome customer service. Allows me to communicate directly with customers in real time to help them with any issues they may be having or answer questions asap so as not to lose the sale.

Another great feature of Shopify! perfect integration with the Shopify Inbox that works with the chat feature of our Shopify website. Easy set up and it is built well to integrate my team to track customer inquiry! Thanks Anne

Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger

I wish it sends email notifications too. It works well as long as it's open in my browser. I don't think the mobile notifications work at all.

I used the app to converse with customers better. It could handle email replies better - especially if they contain images and hyperlinks as it makes it difficult to read.

This is the smoothest chat app that is on Shopify. Easy to use and works perfectly on our IOS devices.

WILDHOOD store

2022-02-23

Germany

easy to use, integrates perfectly in our shopify shop with customer info, discounts and product links within the chat and more

An incredibly helpful channel of communication with my customers that has made all the difference. Time and time again, Inbox has helped me to get to know my customers better.

Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.

was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.

Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"

Please i need help. I want to uninstall this app but there is no such option. When i click on the Apps menu , this Inbox app does not appear

I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.

Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.

it is easy to go to and i love the site i would shop here again it is the best site to shop on i went to loveedgy.com and looked around to see if i could get free shipping and i did

Excellent!...we use it everyday, helps us to talk to customers and answer their queries straightaway

better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.

Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.

It is very handy and efficient for communicating with customers, also I can send files and pictures, etc which is very convenient.

notification tone should be something I mostly missed my online customers. and customers coming back again with different chats it should be one tab only for a single customer. by mistakingly i replied twice to many customers. Everytime i have to login for online chats

On utilise cette app et c'est vraiment pratique pour nous. Ceci permets de parler directement avec les clients via un seul chat.

The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!

This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.

love it very useful and easy. Clients can contact us very fast for all questions or concernes. We can even keep the conversation. love it.

Great little tool and brilliant that you can download the App to your phone so that you can keep up with messages.