Reviews for Shopify Inbox

We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application

This app is useful, easy to use, I use it in my store and I recommend using it. To the dev: I would suggest making an improvement on the contact, where we have the user name and bellow we have messaged you from [Page title], currently, it shows only the page title and it's not enough, would be good if we add some unique information like SKU or the link to the page, a lot of users contact me and asking me a question about the product without saying the product name.

This application is bare bones and desperately needs more interaction options such as requiring a phone number and/or spam detection.

We like being able to communicate instantly and interact with customers when they need us for questions.

I really love this app. I have gotten more customers because people can chat with me directly and with the automated messages, they can get responses quick. It's so helpful! I highly recommend!

Works very well. It the only messenger app I use now and its free so Its saves me money as well.....

It's great but it lags a lot, sometimes the page would continue to reload and reload. The app is good but it would take time to connect to shopify profile.

Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves

Great way to track customer comms and manage individual queries. Easy to assign staff and ensure all contact is maintained in a timely and efficient manner.

Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.

I like the app the only thing that made me give it three stars is everytime i log in it state we were unable to authenticate you you must confirm your account before logging in. So fustrating.

this is a great way to communicate with people that have questions as they're shopping, 90% more of a chance to close the sale that way

So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.

I love this app, it keeps my email inbox uncluttered and is available on my phone and computer. The messenger integration is very helpful.

I like that I get notifications when someone has messaged me from my Shopify store and I can reply back in a timely manner.

Application fonctionne très bien et permet d'avoir une véritable interaction avec nos clients. très simple d'utilisation et de paramétrage

ottimo, a volte si stacca e vai in down, pero per il resto sembra funzionare bene. implementerei la possibilità di creare un carrello direttamente dalla chat

After moving to Shopify Inbox our customer interaction speed and satisfaction has gone up. So easy to share the products details and help customers choose the right products. Well done.

Our customers LOVE THIS! Plus I can easily get sales by popping the product into the chat. Would like to be able to generate coupons as well.

Incredible app it just needs translations for the discount codes and when chating with team to appear on different sides

I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.

It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.

Need on Desktop: Ability to search chats (a must) Relabel chat headings (this was there before but can't find it now?). Super handy to be able to add a customer name or note there. Save images with an extension, have to rename them every time right now to open them. Bulk manage chats (archive etc) Expire old chats after xxx days Also need to be able to sent the chat to the customer in Email afterwards like Shopify support does. Thanks

Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!

This app has really helped me connect with my potential customers instantly and I am confident this has helped increase conversion by at least 25% (we are a small, but growing startup)! The phone app helps me stay alert whenever a customer is trying to ask a question to complete a purchase, or it routes to our support email address so I can answer while away from service.