Reviews for Shopify Inbox

It works perfectly for our store. I definitely recommend it. Easy to install and use it can help you communicate with your customers.

Getting Unable to load conversations, not working saying error 1000 Getting Unable to load conversations, not working saying error 1000

Works very well, unfortunately still missing one or two small things. The customer and we do not get a chat history automatically.The automatic mail that a customer has written also does not work for some time. Super functional and clear, easy and fast setup.

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

I love it because I can do it with my mobile phone and have it on my desktop. Saved five sales the first day.

Simple and easy to use! The mobile app makes it even more convenient to assist customers on the go. Thanks, Shopify.

The app is okay. If you are a small team its great. If you have more staff this app does not have enough user controls or logs to support an actual team as of yet. The app will send out notifications to ALL staff members on your store no matter what. You as the master user / owner have no control to limit notifications, which means any user on your store (no matter permissions set) will get a notification about a chat. Also there are no logs of these emails being sent to staff members. I talked with Shopify support and they told me that each user would need to click an opt-out at the bottom of the first notification they receive, but since (as the master user) I would have no log of this happening it would create a bit of a security flaw. Until proper user permissions, that are controlled by the master user are set in place I will not be able to use this app. I really hope this is updated because this app has a lot of promise. Other chat apps currently have more robust options and permission settings and I would recommend using them until updates.

It seems to be a really good way to engage with customers and I love the fact that if you miss their question, you can actually email an answer to them.

Great for managing customer concerns. Could be integrated a little more seamlessly into the Shopify page

This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.

Great app to communicate with the customers with real-time and automated messages being the top-rated feature.

It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.

I use the app to reply to message. I like getting the notifications when I have a message. I do not like that I have to hold the swift key to go to a second live in a message because when I hit enter, it automatically sends the message.

Just recently started using the chat feature, I like how its fast and efficient way to connect with customers whereas they were sending us emails. Easier to communicate via a real time chat.

Very good free app, I really don't know why I have to write a review with at least 100 characters. Done

the app is user friendly and quikest way to communicate with the customers,,, i would recommend it for sure

We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.

First of all, thank you for developing such a beautiful application. Being in warm communication with our customers pleases both us and our customers.

I enjoy using the app, it helps me communicate easily with my customer, that way I can provide them with the information they need.

Good tool! I just need to keep better track of notifications. Don't have the time or a dedicated person to respond to messages 24/7 . The 'respond by email' is a nice touch and helpful there.

I love this app. I hope it will be a seamless messenger like WhatsApp in the future. I recommend this app.

efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers

Frankie Apothecary

2022-03-09

New Zealand

Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online. Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app

I like this Shopify app. I can communicate quickly with customers and each communication results in a sale.

Being able to respond immediately to a customers questions ensures that we capture the sales and makes the customers feel confident in shopping with us