Reviews for Shopify Inbox

This app makes it easier for me to monitor my selling channels and any customer interaction in one place. It has help in gaining sales and repeat customers

It is an excellent applications for responding swiftly to customers through their chatbox. I've used the app for a long time and recent updates have been very very kind to me with quicker notification pop-ups and faster messaging.

I use this application, it is easy to use and it helps me a lot to communicate with the customers of the store.

The app is so helpful and convenient with helping me maintain contact with my customers. The Auto responses are great as well.

I love this - it allows me to provide assistance, share products and give discounts from anywhere! Highly recommened.

This app is great. It has helped me respond to questions from my store visitors when am off my desk. I also love the feature that lets me assign customers to my shop team. I love it.

Great app to communicate with customers and not miss conversations. Set up was easy and all communications are in one place.

I use this app to communicate with customers that visit my store. The only reason I didn't give it 5 stars is that I wish it had some kind of ping to notify when a customer is trying to reach out

This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs

really liked Shopify inbox service. In love with it. shopify inbox App is awesome as i get notification right away and able to connect with my customers.

j'ai utilisé cette application et elle est bonne . elle me permet d'avoir des avis des mes client et d'échanger mieux avec eux . mais j'aimerai savoir si il n'y a pas l'application mobile ?

Awesome app must-have. It helps me connect to my customers. Highly recommend. This app is a live changer

This is a great app. It keeps me in direct communication with my customers if I am in front of my computer or on the go via the mobile app. This is a must have if you run a Shopify Store.

I recently set up the app on my Shopify shop. I love being able to talk with customers and helping them online with their questions.

Getting notifications but they are silent. Any chance of adding sound with reminders? How about a pop too.

helps a lot iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii

The app is amazing for business and really allows you to keep on top of customer inquires. It's a great opportunity to provide customer support, avoid chargeback and even make sales!!!

Facile à utiliser. Permet un contact direct avec le visiteur et d'orienter le client vers le produit le plus adéquat. Cela limite également les retours de produits et des notes négatives.

Very quick and user friendly. Have not used that much but so far so good with using this inbox system.

Very useful app for quick communication with customers. I like the full integration into the store. I recommend it!

For a free application it's fine. I am displeased with the fact that your chat transcripts do not attach to the customer record. Standard SOP for a CRM.

É um app que poderia ser nativo do Shopify, ou pelo menos ter uma integração melhor a nível de backend. Na verdade não há integração alguma, o app abre em um novo site, quando deveria ser parte da admin. O péssimo é a necessidade de abrir o app para ficar online, para receber qualquer notificação. O Shopify deveria mudar a forma como alguns apps se comportam, mostrando notificação do app na própria administração do site.

Astounded by how glitchy this is. Goes down at least 6 times a day, often for prolonged periods. Chatbox conversations interrupted with customers at mid stream. Incredible damaging to customers' perception of customer service and most certainly eliminates trust. The concept, when it works if fabulous. In practice, whoever rolled this out before it was ever ready for public consumption should be reviewed internally.

The Washi Tape Shop

2022-03-16

Canada

Great app, streamlined our pre/after-sales contact quite a bit. Two suggestions: - Comprehensive search option - The ability to recall messages

Diva's Den Fashion

2022-03-16

United States

The app is great for the chat and customers love it. We need a place for customers to enter their name and for us to search for customers via name, as well as be able to search for keywords inside the conversations.