Reviews for Shopify Inbox

Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.

good, it is good Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo nice

So far the app is okay. I’m finding that there is a notable lag from customer message to notification…often 10-15 minutes has passed and the customer is no longer there. I’m worried this will start to cause a negative impression. Is there anything that can be done to improve the notification speed so that it’s instant?

Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

I made a test question and return message and this app responded immediately. This is going to be one of my favorite apps!

it helps facilitate communication with customers and best of all its free. our customers use it daily

ShapeWaist

2022-03-31

United States

Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.

Pas mal ! j'utilise cette application avec une boutique Facebook en ligne ainsi que pour mon propre site, les client commence a affluer . Merci

So far this app has worked well. Can't think of any other features it needs. Would advise adding it to your site.

So handy for a small business with employees who take on multiple roles! Love that I can easily respond straight away on my phone as I go about my other work responsibilities, and that it syncs with Facebook, etc. Can't wait for the Instagram integration!

I used this app it helped me effectively communicate with my client's potential and current! I have resulted in better customer service with this app.

Been getting messages from all across my social media accounts as well as from my website. I like the way I was easily able to reply.

Great app. It's free, help you save time, automated and works perfectly. I recommend it at 100%. Thank you.

It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.

My Moroccan Tile

2022-03-29

United States

I used this app to communicate in real time with clients. It's a very useful tool to answer questions and help clients make a decision faster than email.

So far, I'm loving it. This add-on really helps guys. A good portion of messages end up becoming sales.

Yes its great to have enquiries in one place and I find it very easy to answer to queries quickly. I think our customers really appreciate it!

还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？ 希望继续改进！ 最少 100 个字符？最少 100 个字符？ 最少 100 个字符？最少 100 个字符？Why?????

Me gusta esta app y me permite tener contacto con mis clientes logrando estar al día con mis entregas

Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.

Parfait, très pratique ! Un contact direct avec sa clientèle ,réponde aux interrogations facilement et rapidement !

So glad Shopify has added this feature. The app is downloaded to my phone and can be used on-the-go. Has already boosted my sales.

It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app

I love the ease of Shopify inbox. Everything Shopify does is easy, including reaching out for support. They really are awesome!