Reviews for Shopify Inbox

Gifts Fulfilled

2022-03-25

United States

The first day I installed it I received an order because we were able to chat with them at the decision point.

Fácil de usar, y tiene conexión directa a FB messenger! excelente trabajo por parte de la plataforma shopify

Shopify inbox desktop and mobile app is great, we've only just started using it but it already resulted in us converting a sale within an hour of the app being installed.

I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.

Wild Horse Products

2022-03-24

United States

I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. But like other people, I am having buggy issues, like getting a notification that I have a message but then I cant access it, or when people jump pages in the shop, it disconnects. So for now its a 3 star, because I really like and appreciate the app but PLEASE FIX THE BUGS! Thank you!

the great and essential app, that allows real-time chat with customers. glad its from shopify. we just started using it.

Works fine for me! Allows me to respond to customer inquiries immediately. Great tool to have for ANY business!

The app has helped connect with customers who would like to engage with our business to help them make a purchasing decision.

good app, happy using this app, and you can download it on your mobile... service and customer service are good enough

Works well as we love to have interaction with our customers and answer questions. Communication is most important !

This app is perfect During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend

Great app, much faster than before. Notifications work well too. It's free and a must have app for your Shopify store!

Love that is is integrated. I never miss a message and love the way it is set up to send the message via what the customer picks to communicate

Nothing to add. Does it's Job very smoothly. It is embedded to your shop as a sales channel. FAQ and premade answers are a good tool.

The chatbox is great to have only if we can respond in time. The notifications are quite late. This needs to be improved.

I like the idea, to get everything into the backend of the webshop, but it lacks a few things. I does not pull old messages in from messenger only new, and not new messages written from outside inbox, this means that if you have made contact with a customer for a competetion etc, you cannot see the conversation in inbox, before the customer answers :-(. Alså more providers like zendesk, freshworks and soho, could be nice to be integrated into this, or maybe even go all the way, and let the system handle a custom email address, so that all written customer service could be handled in this system. It does not seem like the integration part has been delt with since the start of this project. An email channel with custom email, would solve quite a bit..

Works very well for instant messages. If we are not online, we receive the message and customer data on the inbox app or Shopify, and we can reply later. The only "bad" is I cannot personalize the chat button text, which is not right for my brand voice. But I love it.

Does what it is supposed to and works great on the desktop as well as the phone. I find most clients prefer to communicate this way.

I like this app. I've connected my cell phone and can trust that if a customer has a question I will be able to respond to it right away.

Very helpful with replying your customers if you are small business turn on this app and you will never regret it.

Easy way to stay in touch with customers across multiple platforms! Easy to set and use from your phone!

FELLER

2022-03-21

United States

Great but please you need to add a search feature to be able to find past conversations more easily.

The Shopify Inbox allows me an easy way to keep in touch with my customers. I am so glad that I included it in my Shopify store.

So far so good... very easy to set-up, use and manage ongoing whether it be on my mobile or laptop. Thanks for the added functionality Shopify!

We have seen an increase in sales from using Inbox to chat with customers with questions about specific products. The FAQ auto response is awesome and saves us a ton of time answering repeat questions. I really like that if we don't get back to a customer right away with their answer, our responses are sent to them via email. Great add on.